eTravel Support Services

The IBC has supported eTravel initiatives for over 20 years, guiding DOI and non-DOI customers in automating and consolidating travel processes.

In support of GSA’s government wide E-Gov Travel Service (ETS2) program, the IBC offers both GSA-approved solutions: ConcurGov​ and Carlson Wagonlit (E2 Solutions). The full range of this support encompasses implementation and conversion as well as system operations and maintenance.

eTravel System Implementation and Conversion

  • RFQ advisement, response evaluation, task order issuance
  • Vendor liaison and mediation
  • Project planning and project management
  • Requirements analysis and gap identification/mitigation
  • Functional and technical support
  • Data integration
  • Financial system interface
  • Training
  • System deployment

eTravel System Operations and Maintenance

  • Application support
  • System access monitoring
  • Security
  • System administration and configuration
  • System upgrade testing and support
  • Release testing
  • Help Desk support

For information regarding eTravel services, please contact 703-668-6978


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