Human Resources Operational Services

For potential clients needing additional information, call 303-969-7200 or Contact Us. 
Already an IBC Client? 
See our Customer Site for additional information.

The Interior Business Center’s Human Resources Operations Division (HROD) includes the following services in the baseline HR servicing model:

Organization and Position Management

Advise on organizational structure, establishment of positions and maintenance of positions; classify positions in accordance with OPM regulations; administer the classification appeals process

Staff Acquisition (including Executive Resources recruitment)

  • Recruitment - Engage in outreach activities to achieve a quality candidate pool
  • Assessment – Identify or develop assessment tools and criteria, used in conjunction with USA Staffing, to determine the best-qualified candidates for positions being filled
  • Staffing - Utilize USA Staffing in support of hiring activities including soliciting, receiving, and evaluating applications, communicating with applicants, and issuing electronic selection certificates to hiring managers; advise on interview and reference check processes; process new hire selections including making job offers, gathering pre-employment paperwork, and establishing Entry on Duty date via electronic means in the Workforce Transformation and Tracking System/Entrance on Duty System (WTTS/EODS); ensure regulatory requirements are met to effect hire actions
  • Delegated Examining Unit (DEU) Establishment & Compliance – Assist agency in establishing and/or maintaining a DEU and subsequently, delegating authority to IBC to perform delegated hiring; comply with OPM audit requirements

Benefits Management

  • Benefits Counseling, Processing, and Reporting – Provide employees information, counseling, and assistance on a wide range of benefit options, eligibility, and impacts; capture, validate, and process benefits elections for new hires; advise current employees on use of Employee Express for self-service benefits changes; facilitate reporting on employee participation in benefits programs
  • Retirement Counseling – Advise individuals on retirement benefits and steps required to prepare for retirement; calculate annuity estimates and prepares retirement packages for submission to OPM
  • Workers Compensation – Provide comprehensive workers compensation services including adjudication, case management, and counseling

Employee Relations and Labor Management

  • Performance Management – Provide support to management / agency on the implementation and evaluation of performance management programs and individual performance management processes and issues
  • Compensation Management – Determine eligibility and calculate values for pay, leave, and other compensation
  • Employee Relations – Provide support to management for a variety of employee relations matters including disciplinary action, adverse action, administrative action, action related to unacceptable performance, alternative dispute resolution, grievance, third-party decisions and appeals, suitability, reasonable accommodation, and termination
  • Labor Relations – Provide support to management / agency on labor relations matters including term, mid-term and ad-hoc negotiations; mediation; arbitration; alternative dispute resolution; filings; and compliance with statutory labor-management relations obligations

Personnel Action Processing and Electronic Official Personnel Folder Maintenance

  • Initiate, validate, approve, update, and document personnel actions and data in the Federal Personnel and Payroll System; maintain employee Official Personnel Folders in the Electronic Official Personnel Folder (eOPF) system

HR Systems Administration

  • Administer HR-related systems utilized by IBC HR and thereby client organizations; control system access, work with client agencies to implement and fully utilize systems; troubleshoot and resolve system problems; identify and advocate for system enhancements; streamline and improve business processes for full support within the automated systems

Personnel Security and Homeland Security Presidential Directive 12 (HSPD-12) Processing

NOTE: This service only is available as a stand-alone service; otherwise included as part of the complete HR service model

  • Fingerprint and Background Investigation (BI) Processing – Coordinate and process fingerprints and BIs for employees, applicants, and contractors for non-sensitive low risk positions, Public Trust positions and for National Security Clearances through the Electronic Questionnaire for Investigation Processing (e-QIP) system; adjudicate BI results for suitability determination and issuance of National Security Clearances per agency and OPM regulations and policies; advise agency on application of OPM or agency Personnel Security regulations, policies and procedures
  • Homeland Security Presidential Directive (HSPD-12) Processing – Perform roles as Initiator, Sponsor, and Adjudicator for issuance of HSPD-12 credentials in USA Access on behalf of the agency; act as Agency Liaison with General Services Administration (GSA) on card or system issues

For additional information regarding these programs please contact the IBC Personnel Security Branch at 303-716-4005.