Our Focus Areas

Customer Experience

The Customer Experience is built on IBC being a reliable and trusted long-term partner with our customers and stakeholders.

• Meet customer expectations and celebrate shared successes.
• Provide useful information and performance data to customers and stakeholders so they understand our value.
• Generate loyalty by delivering good customer service and good services to our customers.

Employee Experience

Focusing on the Employee Experience recognizes that our organizational successes cannot be achieved without the full support and engagement of a diverse and inclusive workforce.

• Create and sustain a culture of trust and mutual support.
• Support positive working relationships and experiences.
• Provide the tools and information employees need to be collaborative and successful so our employees will want to be here and want to add value.
• Build a workforce pipeline for the next generation by supporting growth and learning for career paths and opportunities to upskill.

Modernization

Our focus on Modernization means continuous organizational and operational improvement, investing in resources that support innovation, expansion, and strategic growth across IBC, and being an influential leader in the federal shared services marketplace.

• Create opportunities for innovation at every level of the organization.
• Re-envision traditional business models (i.e., systems, services, processes), and propose solutions that meet the emerging and future needs of our customers.

Our Core Values

Accountability

being proactive, responsive and responsible for our actions

Customer Focus

providing accurate, courteous and timely service

Inclusion

creating a diverse workplace where everyone is treated with dignity and respect

Integrity

consistently doing the right thing

Stewardship

responsibly planning and managing resources in our care