Customer Support

The IBC staff is available to assist customers with system-related issues and answer your questions regarding the services we provide.

Accounting Operations

Contact us if you are an IBC customer seeking accounting guidance.

Acquisition Services

Federal program managers can contact us with questions or general information inquiries related to upcoming or existing requirements.

Aviation Acquisition Support

Contact us if you need assistance finding an aircraft or pilot to fulfill your mission needs.

Casual Pay Workers

Contact us for more information if your Casual Pay question is not addressed on our online Casual Pay Guide.

Charge Card (CitiManager)

Contact the IBC Charge Card Support Center if you have issues with your charge card or CitiManager.

Contracting Officer's Representative (COR) Services

Contact us with inquiries related to our COR services.

Drug and Alcohol Testing

Contact us with your questions regarding drug and alcohol testing services.

Financial Systems (Customer Support Center)

If you have an issue or question related to Oracle Federal Financials or CLM, please contact the Customer Support Center at 1-720-673-9958 and listen to the options.

HR Services

For assistance with human resources services provided by IBC, please contact your servicing Human Resources Office representative. If you do not receive HR services from the IBC, you should contact your servicing human resources offices for HR questions and support. DOI Employees: Find your Servicing Human Resources Office.

HR Systems (Customer Support Center)

If you have an issue or question related to Personnel & Payroll systems (FPPS, Quicktime, or webTA) or DOI Talent, FedTalent, EODS, and WTTS, please contact the Customer Support Center at 1-720-673-9958 and listen to the options.

Payroll Services (Customer Support Center)

For payroll inquiries, duplicate copies of your W-2, or Leave and Earnings Statement, please contact the Customer Support Center at 1-720-673-9958 and listen to the options.

Permanent Change of Station (PCS)

Contact the IBC PCS support staff and reach out to your Bureau or Agency PCS point of contact.

Personnel Security

Contact us with your questions regarding personnel security.

Quarters Program/iQMIS

Contact us if you have issues related to the Quarters Program or iQMIS.

Robotics Process Automation (RPA)

Contact us for more information regarding our Process Automation services or to submit your requirements for a process automation project.

Travel Systems/eTravel (Customer Support Center)

If you have an issue or question related to ConcurGov or E2 Solutions please contact the Customer Support Center at 1-720-673-9958 and listen to the options.

  • DOI Travel Help Desk - For DOI Office of the Secretary (OS) Employees, the DOI Travel Help Desk is your first stop to obtain resolution of most travel concerns.

Verification of Employment

Information on how to access the automated salary and employment verification service.

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