The IBC Executive Team includes the Director, Deputy Director, Chief of Staff, Associate Directors and Deputy Associate Directors. Through communicating the IBC strategic direction and vision, the Executive Team is responsible for carrying out the goals and strategies of the organization.

Director – Michele F. Singer

Director - Michele F. Singer (A)Michele F. Singer, a member of the Senior Executive Service, is the Director for the Department of the Interior's Interior Business Center. She has been with IBC since June 2015 and with Interior since 2000.

Ms. Singer leads the delivery of shared services to support Interior offices and bureaus, as well as over 150 other federal agencies. She leads a workforce of 1,000+ personnel, including three major lines of business: acquisition, financial management and human resources.

Prior to IBC, Ms. Singer served as Principal Deputy Special Trustee at the Office of the Special Trustee for American Indians – the agency responsible for oversight and management of Indian trust assets and approximately $4.9 billion in trust funds held in trust by the United States for American Indians, Indian tribes, and Alaska Natives. She has also served as Director of the Office of Regulatory Affairs and Collaborative Action in the Office of the Assistant Secretary–Indian Affairs. In that position, she was responsible for the review and revision of all federal regulations governing Indian Affairs at the Department of the Interior.

After receiving a law degree from Georgetown University, Ms. Singer worked as a litigator in Washington, D.C., and for the Attorney General of the Cheyenne River Sioux Tribe before coming to the Department of the Interior. She is a member of the California; Washington, D.C.; and Cheyenne River Sioux Tribal Court Bars. Ms. Singer also obtained a master’s degree in business administration from the University of New Mexico.

Deputy Director (A) – James W. (Jim) Beall

James Beall, Associate Director, Enterprise Management, IBCJim Beall, a member of the Senior Executive Service, is the acting Deputy Director for the Interior Business Center. Jim oversees budget formulation and execution activities. He is responsible for monitoring the control systems designed to effectively report accurate and transparent financial results.

Since joining IBC in 2008, Jim has led the development of IBC as a strategy focused organization, enhancing strategic and operational alignment, performance and value of the organization. He has improved the quality of information available to support decision making and developed collaboration, knowledge sharing, and financial and performance management practices among federal shared services providers. 

Prior to joining IBC, Jim was the Chief Financial Officer for Prince George’s County Public Schools in Maryland, where he guided effective planning, management and accountability for all fiscal and organizational resources totaling $1.6 billion. He has also served as treasurer of two non-profit organizations.   

Jim is an active licensed Certified Public Accountant in the state of Maryland, a Chartered Global Management Accountant, and is Palladium Kaplan-Norton Balanced Scorecard Certified. He holds a Bachelor of Science degree in Accounting from the University of Maryland and is a member of the American Institute of Certified Public Accountants, the Virginia Society of Certified Public Accountants, the Association of Government Accountants and the Senior Executives Association. Jim is a husband, father and sailor dedicated to his family and public service.

Chief of Staff – Caroline Gary Romano

Chief of Staff - Caroline Romano Caroline Gary Romano has over a decade of experience in the federal government, the majority of which is from the Department of the Interior. Caroline began her federal service career as a Presidential Management Fellow at the Department of the Treasury, and she has since had leadership positions at the Departments of Health and Human Services and Interior. While serving as the Deputy Commissioner for Native Americans at the Department of Health and Human Services, Caroline completed the Excellence in Government Fellowship with the Partnership for Public Service. Most recently, Caroline was the Deputy Director for the Office of Historical Trust Accounting.

In 2015, Caroline graduated from the University of Virginia, Sorensen Institute’s flagship Political Leaders Program. This leadership development program is for Virginians interested in becoming more active in public service, whether as community leaders or as elected officials. Caroline was appointed to the Arlington County Commission on the Status of Women in 2008, and she is currently serving as the Commission Chair. Caroline holds a Juris Doctorate from Mercer University, Walter F. George School of Law, and is a member of the State Bar of Georgia. She obtained her Bachelor of Arts degree in Sociology and Women’s Studies from Augusta State University.

Caroline has extensive experience working with community service organizations that support survivors of sexual violence. In 2012, she founded Rally Against Rape and Sexual Assault – a grassroots, community-action project dedicated to combating sexual violence and raising awareness about the prevalence of rape and sexual assault in Northern Virginia. Caroline has served as an advocate with the D.C. Rape Crisis Center and as a clinic escort with the Washington Area Clinic Defense Task Force. Caroline lives in Arlington with her husband, John-Alex Romano, and their son, Theodore.

Associate Director, Enterprise Management (A) – Matthew J. (Matt) Costello

Matt Costello is the acting Associate Director for Enterprise Management at the Interior Business Center. Matt has been with IBC since March of 2017 previously serving as Senior Advisor to the Director of IBC and has been with the Department of the Interior since 2001.

Beginning his federal career as an Ethics Advisor in the Departmental Ethics Office and Associate Deputy Ethics Counselor for the Assistant Secretary for Indian Affairs, Matt also served as Ethics Counselor to DOI’s senior political leadership including the Secretary and Deputy Secretary. In 2009, Matt moved to the Office of Collaborative Action and Dispute Resolution (CADR) serving as Senior Advisor, Deputy Director and finally Acting Director of the Office. Leading the Department’s Integrated Conflict Management System known as CORE PLUS, Matt oversaw implementation of the Department’s Organizational Ombuds program, and the development of the Department’s first ever contracting vehicle for public engagement and environmental collaboration services.

During his time with CADR, Matt also served a year-long detail as Chief of Staff to the Deputy Assistant Secretary for Technology, Information, and Business Service. During this time he supported the rebranding of the NBC to IBC, the Department’s IT Transformation efforts, led the Department’s Open Government efforts, and worked on the renovation of the Bison Bistro and the creation of the Fingerprints Child Care Center. In the summer and fall of 2016 Matt also served as the Department’s lead in its response and actions related to several high profile accusations of sexual harassment and workplace discrimination. Matt is a graduate of the DOI’s Senior Executive Service Candidate Development Program, Class 18 and has a Bachelor of Arts in Philosophy from St. Mary’s College of Maryland. Matt lives in Washington, D.C., with his wife Julia and young son Jackson.

Associate Director, Acquisition Services – Keith O’Neill

Associate Director, Acquisition Services - Keith O’Neill Keith O’Neill, a member of the Senior Executive Service, is the Associate Director of the Interior Business Center’s Acquisition Services Directorate. He joined the organization in August 2012. Previously, Keith worked for the United States Coast Guard.

He brings a breadth of leadership experience to the Interior Business Center and a track record of major accomplishments at several federal agencies. Keith rose quickly from contract specialist at the Department of Transportation, Research and Special Programs Administration, taking on additional duties and positions, including procurement policy analyst, purchase card coordinator, and small business liaison. A few years later, he worked as an economist and later market analyst for the United States Postal Service. While there, Keith was one of the developers of the “Flat Rate Box” now in use for Priority Mail. Keith earned his undergraduate degree in Economics from George Mason University and his Master’s in Business Administration from George Washington University.

Associate Director, Financial Management – Donna Edsall

Associate Director, Financial Management - Donna EdsallDonna Edsall, a member of the Senior Executive Service, is the Associate Director for IBC’s Financial Management Directorate. Donna brings a breadth of leadership experience to IBC and a record of accomplishments in the federal and private sectors. In her most recent job, Donna Edsall served as the head of Advisory Services within the Audit & Assurance Division of Acuity Consulting, Inc., a professional services and Certified Public Accounting firm. After several successful years working for the private sector, Donna decided to come back to the federal government. She previously served as Assistant Auditor General for the U.S. Air Force Audit Agency, Deputy Assistant Inspector General for Technology and e-Business Audits for the U.S. Postal Service Office of Inspector General and as Audit Manager for the General Accounting Office.

Donna holds a Bachelor of Science degree in Accounting from Ithaca College, a Master of Business Administration in Taxation from Golden Gate University, a Master of Science in Political Science from Auburn University, and a Master of Science in Industrial/Organizational Psychology from the University of Phoenix. She is a Certified Public Accountant, Certified Defense Financial Manager, Certified Government Financial Manager, and Certified Internal Auditor. She maintains memberships in the American Institute of CPAs, the American Society of Military Comptrollers, and the Association of Government Accountants.

Associate Director, Human Resources – LC Williams

Associate Director, Human Resources - LC WilliamsLC Williams, a member of the Senior Executive Service, is the Associate Director of the Interior Business Center’s Human Resources Directorate. His responsibilities include oversight of the personnel and payroll function, which supports over 50 government agencies and approximately 300,000 personnel, disbursing over $25 billion annually. LC has over 30 years of financial and personnel management experience and has served in a variety of challenging leadership positions that covered virtually all areas of human resources, accounting and financial operations, to include accounting and reporting, vendor payments, financial statements, military pay and allowances, travel reimbursement, and human capital.

Prior to joining the Interior Business Center, LC spent 28 years as a commissioned officer in the United States Air Force, retiring as a colonel. He recently worked as a senior manager for KPMG, doing business development and marketing. LC is often requested to speak on various leadership topics at local and national conferences and workshops.