IBC Executive Leadership

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Keith O’Neill serves as the IBC Director. In this role, Keith is responsible for leading the delivery of acquisition services; financial management services; payroll, and other human resource (HR) systems and services to Interior Bureaus and Offices, as well as more than 150 other federal agencies. He oversees a workforce of more than 700 personnel dedicated to the mission of providing business support services to client agencies.

From 2025 to 2026, Keith was the Associate Director for the IBC Human Resources Directorate (HRD) in Lakewood, CO. In this role, Keith was responsible for providing a personnel and payroll system and services, time and attendance systems and services, learning management systems, and traditional HR services to 55 client agencies.  He led HRD through several challenges and quickly learned the complexities of its operations, including the ‘zero-fail’ mission of payroll.

Keith joined the IBC in February 2025 from the U.S. Coast Guard (USCG) where he served as the Head of the Contracting Activity (HCA). In this role he had functional responsibility for over 600 civilian and 500 military personnel throughout the United States and abroad, who executed over 20,000 actions and obligated over $5 billion per year.

Prior to his tenure with USCG, Keith spent nine years with the IBC as the HCA and Associate Director for the Acquisition Services Directorate (AQD) in Herndon, VA. In this role, Keith oversaw an organization of approximately 400 federal employees and contractors in multiple locations, who executed over 9,000 actions, obligated over $2 billion, and generated over $65 million in revenue. He served as part of the IBC’s Executive Leadership Team and was the acting IBC Director when the coronavirus pandemic began.

Keith has extensive experience with full cost-recovery at the IBC, as well as leading organizations through transformative change with a focus on driving business results and organizational success. His prior executive experience with the IBC gives him a strong understanding of the role and challenges of leading in a Shared Services environment, and the importance of the work we do for Interior and our other federal customers. He has demonstrated success in leading and developing people, problem solving, and leveraging technology in support of organizational missions.

Keith held prior roles in contracting and procurement with the USCG, National Transportation Safety Board (NTSB), and Department of Transportation (DOT), as well as working as an Economist and Market Analyst with the United States Postal Service (USPS). He holds a Bachelor of Science Degree in Economics from George Mason University and a Master of Business Administration Degree from George Washington University.

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Matt Costello serves as the IBC Deputy Director and Chief Financial Officer. Prior to this role, Matt was the Associate Director for IBC Enterprise Management. Matt has been with IBC since 2017, and with the Department of the Interior since 2001.

Matt began his federal career as an Ethics Advisor in the Departmental Ethics Office and Associate Deputy Ethics Counselor for the Assistant Secretary for Indian Affairs. He then moved to the Office of Collaborative Action and Dispute Resolution, serving in several roles including CADR Director. Matt led the development and implementation of the Department’s Organizational Ombuds Program and supported public-private engagement and environmental collaboration efforts, including the Extractive Industries Transparency Initiative and the No Child Left Behind Negotiated Rulemaking for Native schools.

Matt also served as Chief of Staff to the Deputy Assistant Secretary for Technology, Information and Business Service, leading the reorganization and rebranding of the National Business Center into the Interior Business Center, as well as the Department’s IT Transformation efforts to centralize core IT functions. In addition, Matt led the Department’s Open Government team, supporting transparency, data integrity, and public access to open data.

In the summer and fall of 2016, Matt served as the Department’s lead in its response to several high-profile accusations of sexual harassment and workplace discrimination. Matt guided the Department and a multi-functional Senior Executive Service (SES) team in developing policies, establishing independent investigative avenues for allegations, launching mandatory in-person Senior Executive training, and conducting anonymous personnel surveys to identify root causes and strengthen reporting mechanisms for inappropriate behavior.  

Matt is a graduate of the DOI’s SES Candidate Development Program and lives in Washington, D.C., with his wife Julia and two sons, Jackson and Turner.

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Sharon Roberts is the Associate Director of the Interior Business Center’s Acquisition Services Directorate. Her responsibilities include the oversight of a wide range of mission critical acquisition support services.

Sharon brings an extensive background in leading federal personnel and acquisition programs, to include leveraging innovation and technological solutions to improve organizational and program performance. Sharon’s distinguished professional career includes dual service in a civil service capacity while at the same time serving as an Officer in United States Army Reserve. Although retired from the US Army Reserves, she continues her public service dedication as a federal civilian. Sharon first joined IBC more than eight years ago, as AQD’s Deputy Associate Director and Bureau Procurement Chief.

Sharon has been supporting and leading federal acquisition, business operations, information technology, and human capital programs. In addition to serving within the Department of Interior, she has served within the Department of Defense, and the Department of Justice. Sharon has earned two degrees in the field of Aerospace and most recently completed a degree in the Executive Leadership Program from George Washington University.

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Craig Wills serves as the acting Associate Director for the IBC’s Financial Management Directorate. In this role, he oversees the delivery of accounting operations, financial systems implementation and support, and specialized financial management services for customers across the Department of the Interior and other federal agencies. He provides executive oversight of a diverse portfolio that includes Oracle Federal Financials, accounting and administrative support, travel and charge card services, indirect cost rate negotiation, and acquisition audit services.

Craig brings more than 35 years of civilian and military leadership experience spanning federal shared services, financial management, audit and internal controls, grants management, technology modernization, logistics, and administrative operations. Since joining IBC in 2017, he has served as Chief of the Indirect Cost and Contract Audit Division, where he led approximately 40 employees and managed two fee-for-service programs supporting more than 40 federal customers. His accomplishments include building IBC’s Acquisition Audit Services program into a multimillion-dollar shared service, expanding the division’s customer base and revenue, modernizing its workload management technology, strengthening full-cost recovery and internal controls, and improving service delivery through risk-based process reforms.

Before joining IBC, Craig served as the Grants Management Officer for the U.S. Environmental Protection Agency’s Region 9, where he directed a $3 billion grants portfolio supporting states, local governments, nonprofit organizations, and Tribal Nations. He previously held leadership positions with the Department of the Interior’s Bureau of Reclamation, overseeing a $150 million financial assistance portfolio and multidisciplinary administrative services supporting regional operations.

Craig retired from the U.S. Air Force at the rank of Chief Master Sergeant (E-9) after more than 20 years of active-duty service. His final military assignment included serving as a senior enlisted advisor for approximately 1,500 logistics personnel across Pacific Air Forces.

Craig is a graduate of the Federal Executive Institute’s Leadership for a Democratic Society program. He holds a Master of Business Administration from the University of Phoenix, a Bachelor of Applied Science from Wayland Baptist University, and a graduate certificate in accounting from Keller University.

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Chris Zertuche‑Rocha serves as the acting Associate Director for the IBC's Human Resources Directorate, bringing more than 31 years of federal experience in enterprise payroll operations, human capital systems, and large‑scale service delivery across the Department of the Interior and more than 70 client agencies.

Chris previously served as Chief of the IBC's Payroll Operations Division, where she led one of the federal government’s approved payroll programs and oversaw the Integrated Personnel/Payroll System (FPPS), which processes $41.6B in annual salary and benefits for nearly 300,000 federal employees.

In her current leadership role, Chris provides executive leadership for 22 integrated HRD systems and a budget exceeding $130M, guiding enterprise planning, policy development, organizational design, and operational oversight. She is widely recognized for building strategic partnerships with Treasury, OPM, OMB, SSA, and other federal shared service providers, and for strengthening operational excellence, workforce capability, and interagency collaboration across government.

Throughout her career, Chris has led modernization and transformation efforts including agency integrations, automation and process‑efficiency initiatives, customer‑experience enhancements, and the expansion of enterprise service offerings. Her earlier roles—from payroll clerk to supervisor, section supervisor, and branch chief, to integration manager and division chief—span system conversions, regulatory resolution, training development, and compliance operations, reflecting her deep technical expertise and commitment to mission-focused service.

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Jeffrey Miller joined the Interior Business Center in November 2024 with almost 29 years of prior federal government experience. Much of his public service has included leading administrative operations, operational planning, strategic planning, internal controls, enterprise risk management, workforce planning, audit liaison, grantee satisfaction, employee engagement, data modernization, and a variety of other responsibilities.

His public service has included various roles at the Federal Emergency Management Agency (FEMA), Federal Transit Administration (FTA), Federal Motor Carrier Safety Administration (FMCSA), Federal Highway Administration (FHWA), the United States Capitol Police (USCP) and the U.S. Department of Education. 

Some of the highlights of his federal career have included leading the operational planning for a Presidential Inauguration, leading federal intergovernmental affairs in New York City after the 9/11 attacks and helping agencies transform and mature their missions through robust strategic plans. 

Jeff holds a degree in political science from Bridgewater College and a master's degree in government from Johns Hopkins University. He is a graduate of the Federal Executive Institute and holds an executive certificate for Organization Development and Change Management Leadership from the Institute for Transformational Leadership at Georgetown University.