Our History

Our origins span about 30 years culminating in the 1999 merger of Bureau of Reclamation's Denver Administrative Service Center, U.S. Geological Survey's Washington Administrative Service Center and the Office of the Secretary's Interior Service Center.

The Interior Business Center is the Department of the Interior’s Shared Services Provider that offers business solutions to create efficiencies and economies of scale for the DOI as well as other federal agencies. An SSP is an organization that exists to provide services to other organizations in one or more Lines of Business areas. SSPs leverage economies of scale in delivering business service functions, which dramatically reduce costs, streamline processes and response time, and increase the quality and consistency in service.

The IBC was formed more than 30 years ago, culminating in the 1999 consolidation of three service centers within the Department of the Interior: the Interior Service Center, the U.S. Geological Survey's Washington Administrative Service Center, and the Bureau of Reclamation's Denver Administrative Service Center. This merger realized the Department's vision to create a centralized organization providing shared services, improving operational efficiency and effectiveness and improving economies of scope and scale. The intent of this consolidation was: 1) to provide a more unified approach to delivering services, 2) to improve administrative operations, 3) to reduce administrative costs through economies of scale, and 4) to expand the customer base by attracting other Federal customers.

In 2001, the President's Management Agenda  established cross-servicing as an important and lasting movement in the management of federal agencies. In response to the PMA's initiatives, in 2005, the Office of Management and Budget began the establishment of Lines of Business and Centers of Excellence to replace costly redundant individual service provisions within multiple federal agencies. The IBC was selected through OMB's competitive process as a Center of Excellence in both the financial management and human resources Lines of Business.

For over 30 years, the IBC has supported departmental offices, DOI bureaus, and federal agencies by providing a diverse, yet integrated set of business solutions. Our government workforce of dedicated professionals with extensive knowledge of federal business practices, along with our ability to leverage government and commercial best practices, allows us to serve our customer base of more than 150 government offices and agencies.

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