Customer Support Services

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Need Help? Contact the DOI Service Desk

1-833-DOI-SUPT (1-833-364-7878)
DOI_ServiceDesk@ios.doi.gov

IT SERVICE DESK

6:00 AM to 11:00 PM ET | 365 Days a Year

APPLICATION SUPPORT

8:00 AM to 7:30 PM ET | Monday- Friday

PHONE MENU

Choose the option that best matches the help your need:

PRESS 3 FOR APPLICATION SUPPORT

Then Select:

• 1 - Payroll
• 2 - QuickTime or W2
  • 1 - QuickTime
  • 2 - W2
• 3 - DOI Talent/ Fed Talent
• 4 - FPPS, OBIEE, WTTS
• 5 - Travel
  • 1 - DOI Travel
  • 2 - Concur
• 3 - DT
• 6 - Financial
  • 1 - FBMS
  • 2 - Oracle
• 7 - BFS

FOR IT SUPPORT 

Select your Bureau:

• 4 - DOI Wildland Fire
• 5 - BSEE, BOEM, ONRR
• 6 - BLM
• 7 - FWS
• 8 - USGS
• 9 - NPS
• 2 - All other DOI Bureaus and Offices

Service Desk and Application Support Emails

• IT Service Desk
• QuickTime Help Desk
• eTravel Help Desk
• Travel Help Desk
• Payroll Help Desk
• DOI Talent
• FedTalent
• FPPS Help Desk
• FBMS Help Desk
• Financial Services Help Desk
• MCMS Support
• BFS Help Desk

Privacy Act Information: Electronic mail (e-mail) is not private communication, and others may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.