Customer Support Center

Our business days are Monday through Friday excluding Federal Holidays.  The hours of operation are noted below by service offering. During our non-business hours, you can call and leave a voice-message or send an email and we will contact you on our next business day.

Technical AssistanceCSC Logo

  • Telephone: 1-888-367-1622 
  • Fax - Denver: 1-303-969-5463 or 1-303-969-5606
  • Fax - DC Metro: 1-703-487-3826

System Status Outage Alerts / Hours of Operation/ and All Other Notifications

Password Resets

Time and Attendance systems

Online Training and Learning system

  • Online training and learning systems including DOI Talent, FedTalent, and Talent Management System (TMS)
  • 1-888-367-1622  option 2, 2
  • FPPS_Helpdesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST

Finance systems

Information Technology (IT) systems

  • IT assistance with your workstation, Email, Voice Mail or  Mobile Devices
  • 1-888-367-1622 option 2, 4
  • CSC_IT_Services_HelpDesk@ios.doi.gov
  • 7:00 AM - 7:30 PM EST / 5:00 AM - 5:30 PM MST
    Note: for FPPS password resets the Supervisors and managers at IBC, ONRR, OCIO, OFAS and OVS should contact the CSC; for all others please contact your Security Point of Contact (SPOC). 

 

Human Resources: Personnel and Payroll

Information related to Net Pay, copies of LES or W-2

  • Assistance with Net Pay amount, Leave and Earnings Statement (LES) and all issues related to W-2s
  • 1-888-367-1622  option 3, 1 
  • Payroll_Helpdesk@ios.doi.gov 
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST
  • During normal business hours this number will be answered by a CSC Help Desk agent.  After business hours, customers may leave a voice message which will be answered by the CSC Help Desk on the next business day. 
     

Payroll

Time and Attendance systems

Federal Personnel/Payroll System (FPPS)

Datamart and Oracle Business Intelligence Enterprise Edition (OBI)

Learning and Performance Management Systems

  •  For assistance with Learning and Performance Management Systems to include: DOI Talent, FedTalent and TMS
  • 1-888-367-1622  option 3, 6
  • FPPS_Helpdesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST
     

Workforce Transformation and Tracking System (WTTS), Entry on Duty System (EODS), Affiliate Workforce Tracking System (AWTS) and all other HR Systems

  • WTTS, EODS, and AWTS: Access to system, pre-employment forms, eRecruit issues, EODS forms, AWTS
  • 1-888-367-1622  option 3, 7
  • FPPS_Helpdesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST
     

Information Technology (IT) and Telecom Support 

IT or Telecom Incidents

IT or Telecom Service Requests

  • Service requests including, software installations, access requests or general IT questions
  • 1-888-367-1622 option 4, 2
  • CSC_IT_Services_HelpDesk@ios.doi.gov
  • 7:00 AM - 7:30 PM EST / 5:00 AM - 5:30 PM MST
     

Finance and Travel System Support

Financial and Business Management System (FBMS)

  • FBMS: acquisitions, purchase requisitions, service entry sheets, PRISM, invoices, grants, account unlock, accounts payable/receivable, EMIS, Add/Create Vendor, property, etc.
  • 1-888-367-1622 option 5, 1
  • FBMS_Helpdesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST
     

Oracle Federal Financials

  • Account receivable, accounts payable, general ledger, reports, acquisitions, table updates, etc.
  • 1-888-367-1622 option 5, 2
  • FinancialServices_Helpdesk@ios.doi.gov
  • 7:00 AM - 7:30 PM EST / 5:00 AM - 5:30 PM MST 
     

Travel Systems for Agencies External to the DOI

  • Non-DOI travel customers; user system navigation assistance, travel authorizations, travel itinerary, settlements, approvals, account set up, travel credit card issues, etc.
  • 1-888-367-1622 option 5, 3
  • etravel_HelpDesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST
     

DOI Travel

  • DOI Travel customers; user system navigation assistance, travel authorizations, travel itinerary, settlements, approvals, account set up, travel credit card issues, etc
  • 1-888-367-1622 option 5, 4
  • Travel_HelpDesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST
     

All Other Inquires

For all other inquiries or remain on the line for the next Analyst

Privacy Act Information: Electronic mail (e-mail) is not private communication, and others may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.