Welcome to the Office of Facilities and Administrative Services (OFAS) Customer Satisfaction Survey site. OFAS has established this site to document and communicate its multi-year customer survey strategy. OFAS Surveys are used either to seek employee interest on a particular initiative, or to establish a baseline customer satisfaction rating for OFAS managed programs and/or services; and surveys are distributed based on the target audience.

We encourage you to visit this site often, as we will update our surveys and action plans so you can monitor our progress. Also, when you receive an OFAS survey, know that we are VERY interested in hearing from you and the time you take to complete each survey will hep us to improve our programs and services, ultimately enabling us to serve you better.

FY 2016 Surveys

October-December Status Survey Results Actions Plans
Moving Services Customer Survey Closed Results  
January - March Status Survey Results Action Plans
Vending Open    
Mail Services Customer Survey Open    
April - June      
Health and Wellness Outreach Events Customer Satisfaction Survey Open    
Safety, Health, and Enviromental Services Customer Satisfaction Survey Open    
July - September      

Completed Surveys (FY 2015)

January - March Status Survey Results Action Plans
Facilities Management Closed Results Action Plan
April - June      
July - September      

Completed Surveys (FY 2014)

October - December Status Survey Results Action Plans
Office of the Secretary Personal Property Management Closed Results Action Plan
Health Unit Closed Results Action Plan
January - March      
Recycling & Composting Closed Results  
Department of the Interior Library Service Closed Results N/A
Electric Vehicle Charging Stations Closed Results  
April - June      
Conference & Special Events Closed Results Action Plan
July - September      
Creative Communication Services Closed Results Action Plan
BioMetric Health Screening Event Closed Results N/A


OFAS Survey Program Standard Operating Procedures (SOP)


Joe Nassar, Director
Phone: (202) 208-5617
Email: Joseph_W_Nassar@ios.doi.gov