Welcome to the Office of Facilities and Administrative Services (OFAS) Customer Satisfaction Survey site. OFAS has established this site to document and communicate its multi-year customer survey strategy. OFAS Surveys are used either to seek employee interest on a particular initiative, or to establish a baseline customer satisfaction rating for OFAS managed programs and/or services; and surveys are distributed based on the target audience.

We encourage you to visit this site often, as we will update our surveys and action plans so you can monitor our progress. Also, when you receive an OFAS survey, know that we are VERY interested in hearing from you and the time you take to complete each survey will hep us to improve our programs and services, ultimately enabling us to serve you better.

FY 2015 Surveys

January - March Status Survey Results Action Plans
Facilities Management Closed Results
Action Plan
April - June
July - September

Completed Surveys (FY 2014)

October - December Status Survey Results Action Plans
Office of the Secretary Personal Property Management Closed Results Action Plan
Health Unit Closed Results Action Plan
January - March
Recycling & Composting Closed Results
Department of the Interior Library Service Closed Results N/A
Electric Vehicle Charging Stations Closed Results
April - June
Conference & Special Events Closed Results Action Plan
July - September
Creative Communication Services Closed Results Action Plan


OFAS Survey Program Standard Operating Procedures (SOP)


Joe Nassar, Director

Phone: (202) 208-5617

Email: Joseph_W_Nassar@ios.doi.gov