Deputy Chief Information Officer, Enterprise Services Karen Matragrano,Deputy Chief Information Officer, Enterprise Services Karen Matragrano began her federal career at DOI in 2005 with the Interior Business Center (IBC) working as a management and program analyst for the Appraisal Services Directorate. Ms. Matragrano worked in numerous organizations in the IBC on process improvement and budget and administrative management before taking on the role of project manager for the Customer Support Center (CSC) as a project manager in 2009. As CSC project manager Ms. Matragrano worked to consolidate 24 helpdesks, leading change in business practices and philosophy to match the pace of the quickly changing IT world. Ms. Matragrano was named Service Delivery Director in 2016, leading the largest division within the OCIO. In this role, she led a team who are dedicated to implementing and managing modern and secure IT solutions to meet the needs of our customers. She values customer feedback and continually looks for ways to improve IT service experience. In January 2020, she accepted the role as Deputy CIO for the Enterprise Services Division, performing similar duties as her previous role. Prior to working for DOI, Ms. Matragrano was a 5th grade elementary school teacher for Teach for America. She enjoys being able to work directly with people to help improve service and to collaborate to find solutions that work for everyone and challenge the standard ways of thinking. Ms. Matragrano received her B.A. in International Relations from American University in Washington, DC and her MBA from the University of Maryland.