Ref.: EOD-2002-05

U. S. Department of the Interior

Office of the Secretary

Washington, D.C. 20240

October 16, 2001


To: All Equal Employment Opportunity Professionals

From: E. Melodee Stith, Director, Office for Equal Opportunity

Subject: Handbook on Complaints Processing

This Handbook represents the Department of the Interior's (Department) guidance to Equal Employment Opportunity Professionals responsible for processing complaints of employment discrimination filed against the Department. The Handbook encompasses all guidance that has been developed and disseminated through previous Equal Opportunity Directives and contains new guidance on areas not previously addressed. You should use this Handbook in conjunction with the Equal Employment Opportunity Commission's regulations at Title 29, Code of Federal Regulations, Part 1614 and the corresponding Management Directive 110.

The information in the Handbook may be revised periodically with replacement pages of the concerned topic. Additions to the Handbook may also be made in the future concerning new topics. We anticipate that there will always be new case law developed that may impact the way we handle complaints.

The appendices in the back of the Handbook are samples of forms and letters which you may use or, you may use your own forms and formats. At a minimum, the information in your letters and forms should contain the information required by Federal regulations and Departmental guidance.

We sincerely hope this guidance will be helpful to you. If, at any time, you have technical questions about complaints processing, we encourage you to contact us. We're here to serve you.

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Table of Contents


Handbook on Complaints Processing

Appendix 1

Collateral Duty EEO Counselor Position Description

Appendix 2

Performance Plan

Appendix 3

Monthly Counseling Activity Report
Contact the Office for Equal Opportunity on 202-208-3442.

Appendix 4

Notice of Rights and Responsibilities

Appendix 5

Request for ADR

Appendix 6

Agreement to Extend Pre-Complaint Counseling Period

Appendix 7

EEO Report of Counseling
Contact the Office for Equal Opportunity on 202-208-3442.

Appendix 8

Resolution Agreement
Contact the Office for Equal Opportunity on 202-208-5693.

Appendix 9

DI-1892 Complaint form

Appendix 10

Acknowledgment Letter

Appendix 11

Acceptance Letter

Appendix 12

Agreement to Extend 180 days for Complaint Investigation

Appendix 13

Report of Investigation (ROI) Issuance Letter

Notice of Election form

Appendix 14

Report of Investigation (ROI) Issuance Letter - Mixed-Case

Appendix 15

EEOC Appeal form
Contact the Office for Equal Opportunity on 202-208-3442.

Appendix 16

Notice of Appeal - Agency form
Contact the Office for Equal Opportunity on 202-208-3442.