Self Service Transaction – one in which travel reservations and fulfillment are initiated and completed online; i.e. without direct contact between the traveler or travel arranger with a customer support agent for the explicit purpose of making and/or fulfilling travel arrangements.
Non-Self Service Transaction – one in which the services of a customer support agent are used explicitly for making and/or fulfilling travel arrangements. The use of eTS customer support services for technical support or assistance in completing self service actions shall not constitute a non-self service transaction.
Fees for Transaction A – Air and/or Rail Ticket with or without Lodging and/or Car Rental Reservations
Transaction A fee applies for all arrangements and reservations related to one itinerary for which an air or rail ticket is issued. The fee includes making and changing arrangements (air/rail, lodging, and/or car rental) for one or multiple locations. The fee may only be charged at time of ticket issuance and is not required to be refunded if the travel is subsequently cancelled. The transaction fee covers the processing of refunds or credits for unused tickets. An additional transaction fee may be incurred if changes in the itinerary require the issuance of a new ticket. The contractor shall not charge a fee for cancellations made prior to issuance of tickets. Activities that do not result in the issuance of a ticket (e.g., research of travel arrangements, changes to existing arrangements prior to ticket issuance, air and/or rail reservations for which tickets are not issued, etc) shall not be considered Type A transactions.
Fees for Transaction B – Lodging and/or Car Rental Reservations
Transaction B fee applies for all arrangements and reservations related to one itinerary for which an air or rail ticket is not issued. The fee includes making and changing lodging and/or car rental arrangements for one or multiple locations when air or rail transportation is not included in the itinerary. Research of travel arrangements and activities that result in changes to or cancellation of lodging and/or car rental reservations prior to the check-in or pickup date shall not be considered Type B transactions.
Travel Voucher: A digitally signed claim for reimbursement of expenses incurred in the performance of official travel. For the purposes of pricing, the travel voucher includes travel planning authorization, travel advance, and travel voucher functionalities described in this contract.
Temporary Duty (TDY) Travel Voucher: Claim for expenses incurred in connection with travel away from an employee's official duty station, where the employee is authorized to travel.
Local Travel Voucher: Claim for expenses, including taxi and mass transit fares, privately owned vehicle (POV) mileage, and other miscellaneous expenses incurred while performing official business within the vicinity of an employee's designated post of duty, not connected with TDY travel.
Amended Voucher: An amended voucher is a revised version of a voucher already prepared and/or submitted, but not yet paid. The amended voucher is substituted for the original voucher and only the amount claimed on the amended voucher, if proper and correct, is paid.