OST Statistics and Facts

The Indian trust consists of 55 million surface acres and 57 million acres of subsurface minerals estates held in trust by the United States for American Indians, Indian tribes and Alaska Natives. Over 11 million acres belong to individual Indians and nearly 44 million acres are held in trust for Indian tribes. On these lands, the Department manages more than 122,817 leases. It also manages approximately $5 billion in trust funds.

In FY 2017, OST achieved multiple milestones in delivering trust management services to Tribal and Individual Indian Monies (IIM) account holders:

  • $1.42 billion was received into and $1.36 billion was disbursed from tribal and individual Indian beneficiaries’ accounts (80% of these funds were disbursed electronically).
  • Approximately 884,000 periodic performance statements (showing sources of funds,encumbrance information, and listings of trust property owned) were provided to beneficiaries.
  • More than $5 billion of trust fund assets were invested to help meet the needs and objectives of tribal and individual Indian beneficiaries.
  • Approximately 10.7 million financial transactions were processed with 99.99% accuracy.

OST also made the following major accomplishments:

  • Completed 8,651 appraisals and reviews. These appraisals, valued at approximately $1.538 billion, encompassed 8,719 land tracts totaling 717,062 acres. 4,972 of the appraisals (valued at approximately $625 million, encompassed 4,039 land tracts, totaling 308,356 acres) were completed for the Department’s Land Buy-Back Program for Tribal Nations (LBBP).
  • Presented 255 records management training sessions and workshops for 4,707 federal, tribal, and contract employees.
  • Completed 38 trust evaluations at various Bureau of Indian Affairs (BIA) and tribal locations to evaluate compliance with trust standards in the management of Indian trust
  • Completed 66 trust records assessments at various BIA and OST locations to assess compliance with the Indian Affairs Records Management Manual.
  • Presented 255 financial empowerment courses that helped beneficiaries achieve a level of understanding of financial management that supports and promotes financial self sufficiency.
  • Verified and updated the mailing addresses for 9,459 Whereabouts Unknown IIM accountholders with balances totaling $14.7 million.
  • Responded to 189,262 beneficiary contacts at the Trust Beneficiary Call Center and achieved an overall first-line resolution rate of 98.65%. Of the 189,262 beneficiary contacts, 34,795 were in regards to the Department’s LBBP.
  • Conducted a customer satisfaction survey using a sample of 59,876 beneficiaries. Scored a Customer Satisfaction Index score of 72, with an overall response rate of 7%, which surpassed the 2016 Federal Government benchmark score of 68.

Also in FY 2017, two BIA senior executives transferred to OST to fill key leadership positions.

These senior executives bring a wealth of diverse trust management experience which will further enhance and improve our trust asset management responsibilities and beneficiary services. In addition, OST employees continue to work diligently to provide significant asset management services to Tribes and individual Indian trust beneficiaries on a daily basis. Their work is guided by the OST Mission Statement — “To honor our trust responsibilities by incorporating a beneficiary focus and participation while providing superior stewardship of trust assets.” In FY 2018, OST will continue to provide efficient and cost-effective trust management services; receive, invest, disburse, and accurately account for beneficiary trust funds; collaborate with other federal agencies to achieve operational efficiencies; support and promote Tribal Self-Determination; and partner with other bureaus and offices to fulfill the Department’s Indian trust responsibilities.