Department of the Interior's, Customer Support Center (CSC)

For Technical Assistance, please contact the DOI's, CSC

Telephone: 1-888-367-1622

Faxes - Denver: 1-303-969-5463 or 1-303-969-5606,
DC, Metro: 1-703-487-3826

 

Hours of Operation

Main Menu Option

Additional Options

CSC Service Category

Description

Email Address

EST

MST

System Status Notifications

1

NA

System Status

System status & outage  notifications

CSC_IT_Services_HelpDesk@ios.doi.gov

7:00 AM - 7:30 PM

5:00 AM - 5:30 PM

Password Resets by System Type

2

1

Time and Attendance systems

Quicktime password assistance (CSC does not reset WebTA Passwords; see agency administrator)

Quicktime_Helpdesk@ios.doi.gov
or
WebTA_HelpDesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

2

Online Training and Learning system

Talent Management System (TMS)

FPPS_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

3

Information Technology (IT) systems

Active Directory (AD), UNIX, Windows, Mainframe, & IMARS password assistance

CSC_IT_Services_HelpDesk@ios.doi.gov

7:00 AM - 7:30 PM

5:00 AM - 5:30 PM

4

Finance systems

Travel Systems & Oracle password assistance

Travel_HelpDesk@ios.doi.gov
or FinancialServices_Helpdesk@ios.doi.gov

7:00 AM - 7:30 PM

5:00 AM - 5:30 PM

Human Resources (HR): Personnel, Payroll, Time and Attendance and Training and Learning Systems

3

1

Information related to a W-2

Assistance with all issues related to W-2s; during normal business hours this number will be answered by a Help Desk agent.  After business hours customers may leave a voice message which will be answered by the IBC CSC Help Desk on the next business day.

Payroll_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

2

Payroll

Payroll related issues: net pay, EFT, leave, allotments, taxes, LES, etc.

Payroll_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

3

Time & Attendance systems 

Quicktime & WebTA: timesheet entry questions, timesheet amendments, customer profile, FAV keys, WBS codes,  system navigation, etc.

Quicktime_Helpdesk@ios.doi.gov
or
WebTA_HelpDesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

4

FPPS

Federal Personnel/Payroll System (FPPS): table updates, SF50s, pay related personnel actions

FPPS_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

5

Datamart

Datamart; data reports & queries

FPPS_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

6

Talent Management System (TMS)

For assistance with; payment for course, employee profile, print training certificates, access to transcripts, registration for courses, help with Individual Development Plan (IDP), Java Compatibility

FPPS_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

7

Workforce Transformation and Tracking System (WTTS), Entry on Duty System (EODS), eCstaffing & all other HR Systems

WTTS, EODS, eCstaffing:  Access to system, pre-employment forms, eRecruit issues,  EODS forms, WTTS to EODS link

FPPS_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

Information Technology (IT) Support

4

NA

Information Technology (IT) Support

IT Forms processing, requests for Desktop support, requests for phone support,  Bison Connect issues, map printer, etc. 

CSC_IT_Services_HelpDesk@ios.doi.gov

7:00 AM - 7:30 PM

5:00 AM - 5:30 PM

Finance and Travel System Support

5

1

Financial and Business Management System (FBMS)

FBMS: acquisitions, purchase requisitions, service entry sheets, PRISM, invoices, grants, account unlock, accounts payable/receivable, EMIS, Add/Create Vendor, property,  etc.

FBMS_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

2

Travel Systems 

Travel Systems: user system navigation assistance, travel authorizations, travel itinerary, settlements, approvals, account set up, travel credit card issues, etc.

Travel_HelpDesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

3

Oracle Federal Financials

Oracle Federal Financials: Account receivable, accounts payable, general ledger, reports, acquisitions, table updates, etc.

FinancialServices_Helpdesk@ios.doi.gov

7:00 AM - 7:30 PM

5:00 AM - 5:30 PM

5

Finance General

All other finance systems issues

FinancialServices_Helpdesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

All Other Inquires

9

1

Aviation Management System (AMS)

Issues related to the Aviation Management System (AMS)

CSC_IT_Services_HelpDesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

9

For all other inquiries or remain on the line for the next Analyst.

Select this option if you did not hear any other options that address your issues or systems you are inquiring about.

CSC_IT_Services_HelpDesk@ios.doi.gov

8:00 AM - 7:30 PM

6:00 AM - 5:30 PM

Privacy Act Information: Electronic mail (e-mail) is not private communication, and other may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.