Technical AssistanceCSC Logo

  • Telephone: 1-888-367-1622 
  • Fax - Denver: 1-303-969-5463 or 1-303-969-5606
  • Fax - DC Metro: 1-703-487-3826

System Status / Outage Notifications

 

Password Resets

Time and Attendance systems

 

Online Training and Learning system

 

Information Technology (IT) systems

 

Finance systems

 

Human Resources

Information related to W-2

  • Assistance with all issues related to W-2s
  • 1-888-367-1622  option 3, 1 
  • Payroll_Helpdesk@ios.doi.gov 
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST
  • Customers can leave a voice message after hours which will be returned the next business day

 

Payroll

 

Time and Attendance systems

 

Federal Personnel/Payroll System (FPPS)

 

Datamart

 

Talent Management System (TMS)

  • For assistance with payment for course, employee profile, print training certificates, access to transcripts, registration for courses, help with Individual Development Plan (IDP), and Java Compatibility
  • 1-888-367-1622  option 3, 6
  • FPPS_Helpdesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST

 

Workforce Transformation and Tracking System (WTTS), Entry on Duty System (EODS), eCstaffing & all other HR Systems

  • WTTS, EODS, eCstaffing: Access to system, pre-employment forms, eRecruit issues, EODS forms, WTTS to EODS link
  • 1-888-367-1622  option 3, 7
  • FPPS_Helpdesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST

 

Information Technology (IT) Support 

IT Support

 

Finance and Travel System Support

Financial and Business Management System (FBMS)

  • FBMS: acquisitions, purchase requisitions, service entry sheets, PRISM, invoices, grants, account unlock, accounts payable/receivable, EMIS, Add/Create Vendor, property, etc.
  • 1-888-367-1622 option 5, 1
  • FBMS_Helpdesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST

 

Travel Systems

  • User system navigation assistance, travel authorizations, travel itinerary, settlements, approvals, account set up, travel credit card issues, etc.
  • 1-888-367-1622 option 5, 2
  • Travel_HelpDesk@ios.doi.gov
  • 8:00 AM - 7:30 PM EST / 6:00 AM - 5:30 PM MST

 

Oracle Federal Financials

 

Finance General

 

All Other Inquires

Aviation Management System (AMS)

 

For all other inquiries or remain on the line for the next Analyst

 

Privacy Act Information: Electronic mail (e-mail) is not private communication, and others may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.