Strategic Principles

Our mission is to provide high quality, efficient and transparent business management services that enable our customers to focus on their core missions.

Our vision is to be the premier shared services provider for the Department of the Interior and federal government.

Our Values

Accountability – doing what we said we would do

Customer Focus – providing Accurate, Courteous and Timely (ACT) service

Innovation – leveraging advances in business practices and technology

Integrity – consistently doing the right thing

Teamwork – valuing diversity and working collaboratively with all stakeholders

Stewardship – responsibly planning and managing resources in our care

Strategic Perspectives

Customer: Deliver an Exceptional Customer Experience

Financial: Provide economic value through shared services

Internal Processes: Optimize operational performance, productivity and quality

Workforce: Create a climate of employee engagement and innovation