Strategic Principles and Strategic Plan

Our MISSION is to partner with our customers to deliver acquisition, financial management and human resources systems and services to support their mission.

Our VISION is to be the shared services provider of choice for the federal government.

Our Values

Accountability – being proactive, responsive and responsible for our actions

Customer Focus – providing accurate, courteous and timely service

Inclusion – leveraging diversity and working collaboratively

Integrity – consistently doing the right thing

Stewardship – responsibly planning and managing resources in our care

Our Strategic Perspectives

Customer: Deliver an exceptional customer experience

Financial: Provide value through shared services

Processes: Optimize operational performance, productivity and quality

Workforce: Create a climate of employee inclusion, engagement and innovation

Our Strategic Theme: Achieve Service Excellence

  • Our climate cultivates innovative ideas
  • We have proven operational controls
  • We meet or exceed benchmark standards
  • We are known for our value and quality
  • Our employees have the resources they need
  • Customers seek our expertise as a trusted partner
  • Our services align with customer needs

Our Strategic Plan

Our 2014-2018 Strategic Plan is our framework for building a unified and steady path toward achieving our vision.


Your focus: Your mission.
Our focus: You.