For general SkillSoft information view the Program FAQs. For assistance with technical difficulties view the Technical and Platform FAQs and questions on how the SkillSoft courses operate view the Course Content FAQs.
A. SkillSoft is an online library of courses available to DOI employees* through DOI Learn.The library is available 24 hours a day, seven days a week wherever there is Internet access. Courses cover a wide range of subject matter including:
Here are the current SkillSoft course collections available to DOI employees:
*Department of the Interior Federal employees, volunteers and interns. Contractor identified as requiring Role-Based Security Training (RBST) also have access.
**The following SkillSoft curricula is not available:
***The Environmental, Safety & Health Catalog is available to the following bureaus ONLY:
A. The SkillSoft Open Season was a biannual open registration period to purchase SkillSoft licenses. Beginning in Fiscal Year 2013, the Department was able to purchase an enterprise license for SkillSoft access, thereby eliminating the need for a SkillSoft Open Season. SkillSoft is now available to all DOI Federal employees* with an active DOI Learn account.
*SkillSoft is currently available to all DOI Federal employees including part-time and seasonal employees as well as volunteers and designated contract employees
A. All DOI Federal employees* already have access to SkillSoft through their DOI Learn account.Designated contractors who are required to complete mandatory training (i.e. Role-Based Security Training) also have access to SkillSoft through their DOI Learn account. Licenses for other contractors and DOI partners are not available for purchase at this time.
*SkillSoft is currently available to all DOI Federal employees including part-time and seasonal employees, volunteers, interns as well as designated contract employees
A. All DOI Federal employees have access to SkillSoft through September 30, 2016.
A. Access to SkillSoft is for DOI Federal employees and designated contractors only. For more information about SkillSoft, please visit their website.
A. No, a DOI Learn account is required for access to SkillSoft. You will be able to access all SkillSoft courses upon receiving a DOI Learn account. Please visit the DOI Learn portal for information on obtaining a DOI Learn account.
A. No, supervisory approval is not required to access and register for SkillSoft courses. However, employees should discuss their individual development, including training, with their supervisor.
A. You can download the DOI Learn workstation requirements document here. If you encounter further technical difficulties, please contact the GeoLearning Helpdesk at (866) 466-1998 or firstname.lastname@example.org.
A. Occasionally, having other applications open on the desktop can affect course performance. We recommend closing all non-essential applications when playing courses.
A. It is recommended you use Internet Explorer. 8.0 (or greater).
A. You can use SkillSoft's Browser Capabilities Check to insure that your computer and web browser are configured correctly to enable you to access the SkillSoft platform and e-Learning content. You can access this at: http://browser.skillport.com/bh/default.asp Below is a list of basic recommended browser settings. For a more comprehensive list view the DOI LEARN Browser Settings Document
Minimum Requirements for Plug-ins:
A. Do you use McAfee VirusScan version 4.x or higher, and do you use VShield with Download Scan set to Scan All Files? This has been found to slow the download of the Java Applet when starting the course. You can set VShield Download Scan to Scan Program Files only instead of All Files.
A. The most common cause of this symptom is an outdated Java Virtual Machine (JVM). The JVM that ships with Internet Explorer has problems that sometimes impact the execution of our Java Applet. The solution is to update the JVM. This update is available from the Sun Microsystems web site at http://www.java.com/.
A. Yes, the only exception to this is if the firewall or proxy server at your site is filtering Java Applets or compiled code. In this case the SkillSoft course Player will not be able to load properly. Check with your Network Administrator to see if this applies to you.
A. The SkillSoft Course Player and courses work in conjunction with assistive technologies. For more information please visit the Web Accessibility section of the SkillSoft Knowledge Base or contact the SkillSoft Accessibility Support Line at 844-462-1278.
A. Yes. You can turn the audio off at any time by clicking the turn off audio button located in the bottom navigation bar. You can turn it back on by clicking the same button.
A. No. You can only play one course at a time.
Q. How do I bookmark my place?
A. Using the Exit button to close the SkillSoft course player "bookmarks" your place in the course. When you leave a course using the Exit button, you place a bookmark. Then when you return to that course, you are given the option to return to where you left off. You'll also notice that if you leave a course to visit the Course Menu, that you'll find a Return to Bookmark button in the lower right corner. Click on the Return to Bookmark button to return to your last place in the course.
A. Each SkillSoft Business Skills course typically has several job aids associated with it. Job Aids can be used whenever you need support on a new skill - while taking a course…or many months later when you need a quick refresher. They are handy highlights of a course, you can print out and refer back to in the workplace.
A. Most SkillSoft Business Skills courses have numerous SkillBriefs associated with the course. They provide a summary of the key points covered in the related course. SkillBriefs a great resource of "just in time" learning, either on their own, or as a refresher of the course objectives.
A. The completion requirement for your courses is if the overall high score is 70% or greater and if all assessments have been attempted. Note: The overall high score is found under the column titled 'Mastery Results' 'High' on the 'Learner Records Progress Report'.
A. The Course Menu lists all your lessons. The Status icons to the right of the lesson indicate their status. The icon is next to any lesson you have paged through. Lessons that are not yet started are indicated by the icon. Lessons that have been started, but not completely paged through are indicated by the icon. The test scores for each lesson are available to the right of the Status icon.
A. You must enter the SkillSim through "SCORE" mode in order to have the Sim marked as complete. Once in this mode, you must move through the entire SkillSim without a catastrophic failure. Entering through "EXPLORE" mode will result in no score. Your score is determined using the examples below:
The SkillSim counts the number of objectives in Score mode that the user answers correctly vs. the number of objectives that the user was presented with and assigns a percentage. (For example: If you answer 'Appropriate' rather than 'Inappropriate' or 'Fair' 67% of the time, then your score for the SkillSim is 67%).
A. In multiple part test questions, you will receive partial credit for those questions you answered correctly. The score is calculated by the number of correct answers divided by the total number of choices.