In March 2005, the Office of Management and Budget (OMB) renewed DOI's Programmatic Clearance for conducting Customer Satisfaction Surveys across the Department. The Programmatic Clearance, also known as a Generic Clearance, enables all DOI bureaus and Offices of the Secretary, to use an expedited process for obtaining approval from the OMB under the Paperwork Reduction Act (PRA) to deploy an information collection instrument (including surveys, questionnaires, telephone interviews) for the purpose of collecting customer satisfaction information. All requests to use the Generic Clearance must be consistent with Interior's OMB-approved Generic Clearance Plan. The expedited process significantly reduces the amount of time needed for the Department and OMB to approve an information collection instrument from more than 120 days to about 45 days.

 

More information about the Department's Generic Clearance for Customer Satisfaction can be obtained through this site.

Specific forms must be completed to access the Generic Clearance package.

 

Guidelines Document Revised March 9th, 2005

 

Forms (Updated March 9th, 2005)

 

Examples of OMB-Approved Surveys Recently Deployed by DOI Bureaus and Offices

 

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