The
Department
of the Interior
Customer
Service Excellence
Award recognizes
organizations,
teams, and
individuals
who are providing
outstanding
service to
our customers
- whether
these customers
are internal
(i.e, other
bureaus and
offices)
or external.
The award
increases
awareness
of DOI employees
who work
closely with
customers,
partners
and stakeholders,
who take
the time
to ask customers
for feedback,
identify
opportunities
for improvement,
and implement
actions to
improve the
way we do
business,
thus exceeding
customer
expectations.
The Customer
Service Excellence
Award should
not be confused
with the
Public Service
Recognition
Award.
The Public
Service Recognition
Award is
an honor
award presented
annually
to recognize
public service
contributions
of an employee.
The Customer
Service Excellence
Award is
intended
to be informal
and provide
instant recognition
of customer-oriented
interactions
and activities.
Two
levels of
the Customer
Service Excellence
Award are
available.
Level 1 is
a Customer
Service Excellence
Award Program
maintained
by Interior
bureaus and
offices.
Level 2 is
an annual
award - The
Secretary’s
Customer
Service Excellence
Award.
