DOI is committed
to providing
the best
customer
service possible,
and to making
our products,
information
and services
citizen-centered.
We respond
to our customer
needs with
the intent
to advance
public participation
and public
information
access. We
use technology
to help further
advance electronic,
one-stop
government
to better
serve the
public. We
find ways
to close
the gaps
between citizens
and decision-makers
in order
to reduce
the time
it takes
to empower
employees
who are in
direct service
delivery
positions
to provide
appropriate
services
to citizens.
We are committed
to making
customer
feedback
an integral
part of our
strategic
plans, training
programs,
personnel
systems,
and other
approaches
that impact
customer
satisfaction
with DOI
products
and services.
In
meeting our
commitments
to customer
service excellence,
DOI uses
various tools
and techniques.
These pages
offer a quick
tour of DOI's
customer
service toolbox.
Interior
Customer
Service Forum
A
particularly
valuable
tool is Interior's
Customer
Service Forum.
The Forum
is a team
of representatives
from various
bureaus and
offices in
the Department
of the Interior.
The team
meets periodically
to discuss
the various
approaches
the bureaus
are taking
to improve
customer
service and
to hear from
invited guests
from other
agencies
and non-federal
organizations
regarding
their customer
service initiatives.
The Forum
serves as
a network
to learn
from one
another and
to share
information
on best practices.
The Forum
develops
strategies
for improving
customer
service across
the Department.
These
web pages
were created
by the Interior
Customer
Service Forum
to serve
as a resource
center for
Departmental
employees
to share
information
about new
and existing
customer
service initiatives
and to identify
resources
within other
Federal agencies.
USA Services
Pilot
Finalization
of Customer
Service Policy
Mission
of the Customer
Service Forum
Interior
Customer
Service Forum
Members
Customer
Service Excellence
Award
Programmatic
Clearance
for Customer
Satisfaction
Surveys
DOI
Customer
Service Policy
Links
to Bureau
Customer
Service Pages
