Level 2 - Secretary’s Annual Customer Service Excellence Award

 

On an annual basis, each bureau or office will nominate the one employee, contractor, team or organizational unit who represents customer service excellence for that bureau or office for recognition by the Secretary of the Interior.  Nominees must have received a Level 1 Customer Service Excellence Award during the previous 12 months. 

 

The Secretary will recognize the bureau/office nominees (one per bureau/office as either an employee, contractor, team or organizational unit) at the annual awards convocation.  The nominee’s name, title, address, telephone number,  and e-mail address, accompanied by one paragraph describing the nominee’s customer service accomplishments, must be provided to the Director, Office of Planning and Performance Management, U.S. Department of the Interior, Office of the Secretary, no later than
September 1.