Historical
Document
Memorandum
To:
Bureau Directors,
Director,
National
Business
Center
From: Robert
Lamb,
Deputy
Assistant
Secretary — Budget
and Finance
Subject:
Establishment
of Customer
Service Excellence
Award Program
at the Department
Last
October,
the Assistant
Secretary
for Policy,
Management
and Budget
sent a memorandum
to each
of you announcing
the establishment
of the Customer
Service
Excellence
Award.
This
award provides
recognition
to organizations,
teams, and
individuals
who are
providing
exceptional
service
to our customers,
partners,
and stakeholders.
The award is
intended to
increase awareness
of the Department
of the Interior
employees who
work closely
with our customers,
take the time
to ask our
customers for
feedback, identify
opportunities
for improvement,
and implement
actions to
improve the
way the Department
does business;
thus, exceeding
our customers’ expectations.
At
our 60th Honor
Award Convocation,
the Secretary
was pleased
to recognize
the members
of the Department’s
Customer Forum
– an outstanding
partnership
in customer
service initiatives
across the
Department
– as
the first
recipients
of the awards.
In
order to
further
encourage
customer
service
excellence,
we ask that
you take
the necessary
actions
to implement
the Customer
Service
Excellence
Award Program
within your
bureau or
office,
following
the guidance
contained
in the October
memorandum. Note
that this
award is
non-monetary.
To
ensure that
the Secretary
will have
a slate
of nominees
representing
the best
candidates
from each
bureau and
office,
in time
for this
year’s
award convocation,
we request
that each bureau
establish its
own Customer
Service Excellence
Award Program
no later than
June 1, 2001.
You may wish
to contact
your Customer
Forum representative
for assistance
in this endeavor. A
current membership
list for the
forum is attached
[see membership
page].
Please
confirm
with
Norma Campbell,
Director
of the Office
of Planning
and Performance
Management,
MS 5258,
that you
have established
your program.
In
addition,
we will
appreciate
a copy of
the guidance
that you
assemble
in implementing
this program.
Note that this
is a two-tiered
award program.
Level 1 awards
are bureau
level.
The Level 2
award is the
Secretary’s
level.
One nomination
of your top
individual
or team for
the Secretary’s
award is due
to your DOI
Customer Forum
member no
later than
September
1, 2001.
Back
to Customer
Service Excellence
Award Page
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to Customer
Service Page
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