The external customers include: affected and/or interested public; local, county, and state governments; other Departments and federal agencies, international parties, Congress, and the Administration. External customers will benefit from increased consistency of data across agencies and systems. This will increase confidence in wildland fire information and reporting. The internal customers to these systems include: fire management and operations, fiscal managers, line officers, resource specialists, researchers, and planners.
Internal customers can expect the greatest benefit from IRWIN's success. In addition to the increased consistency of data, IRWIN's goal of reducing redundant data entry provides opportunities for increased efficiencies. The example of a dispatcher entering the same data repeatedly quickly demonstrates such opportunities. Utilizing data from the Interagency Wildland Fire Dispatch and Related Services, Data Records, October 23, 2008, and the 2009 IRWIN Business Case Analysis (BCA), a dispatcher in today's environment could enter a latitude and longitude for a single, large fire up to 26 times in different systems. A fully automated data exchange between CAD, FireCode, ICS 209, SitStat, ROSS and final fire reporting systems could reduce the time dispatchers spend entering redundant data by as much as 69% over the current process. This will free dispatchers to focus on more critical aspects of their job.