Ref.: EOD-2002-05


U. S. Department of the Interior

Office of the Secretary
Washington, D.C.  20240

October 16, 2001


To:              All Equal Employment Opportunity Professionals

From:          E. Melodee Stith, Director, Office for Equal Opportunity

Subject:       Handbook on Complaints Processing

This Handbook represents the Department of the Interior's (Department) guidance to Equal Employment Opportunity Professionals responsible for processing complaints of employment discrimination filed against the Department.  The Handbook encompasses all guidance that has been developed and disseminated through previous Equal Opportunity Directives and contains new guidance on areas not previously addressed.  You should use this Handbook in conjunction with the Equal Employment Opportunity Commission's regulations at Title 29, Code of Federal Regulations, Part 1614 and the corresponding Management Directive 110.

The information in the Handbook may be revised periodically with replacement pages of the concerned topic.  Additions to the Handbook may also be made in the future concerning new topics.  We anticipate that there will always be new case law developed that may impact the way we handle complaints.

The appendices in the back of the Handbook are samples of forms and letters which you may use or, you may use your own forms and formats.  At a minimum, the information in your letters and forms should contain the information required by Federal regulations and Departmental guidance.

We sincerely hope this guidance will be helpful to you.  If, at any time, you have technical questions about complaints processing, we encourage you to contact us.  We're here to serve you.

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    Table of Contents

    Handbook on Complaints Processing

    Appendix 1
    Collateral Duty EEO Counselor Position Description

    Appendix 2
    Performance Plan

    Appendix 3
    Monthly Counseling Activity Report
    Contact the Office for Equal Opportunity on 202-208-3442.

    Appendix 4
    Notice of Rights and Responsibilities

    Appendix 5
    Request for ADR

    Appendix 6
    Agreement to Extend Pre-Complaint Counseling Period

    Appendix 7
    EEO Report of Counseling
    Contact the Office for Equal Opportunity on 202-208-3442.

    Appendix 8
    Resolution Agreement
    Contact the Office for Equal Opportunity on 202-208-5693.

    Appendix 9
    DI-1892 Complaint form

    Appendix 10
    Acknowledgment Letter

    Appendix 11
    Acceptance Letter

    Appendix 12
    Agreement to Extend 180 days for Complaint Investigation

    Appendix 13
    Report of Investigation (ROI) Issuance Letter
    Notice of Election form

    Appendix 14
    Report of Investigation (ROI) Issuance Letter - Mixed-Case

    Appendix 15
    EEOC Appeal form
    Contact the Office for Equal Opportunity on 202-208-3442.

    Appendix 16
    Notice of Appeal - Agency form
    Contact the Office for Equal Opportunity on 202-208-3442.