Managing Conflict in the Workplace at the Department of the Interior

Introduction and Contents

On October 26, 2001, the Secretary of the Interior established the Office of Collaborative Action and Dispute Resolution (CADR) based on the findings and recommendations reported in “ADR at a Crossroad: A Review and a Plan for Action.” In February 2002, the Acting Coordinator for Workplace Alternative Dispute Resolution (ADR) in the CADR office convened a workplace design team to respond to the findings and recommendations related specifically to workplace ADR. The design team included representatives from all bureaus, the Human Resources and Equal Employment Opportunity communities, a union representative, the Office of the Solicitor, the Office of the Inspector General, and program managers involved in the pre-existing COnflict REsolution (CORE) and EEO PLUS programs. The design team reported to a senior level Executive Committee.

The design team was chartered by the Deputy Assistant Secretary for Human Resources and Workforce Diversity and the Director of the CADR office, to design one comprehensive, integrated workplace dispute resolution system to provide all employees throughout the Department with easy access through multiple entry points and clear options for addressing any workplace concern at the earliest opportunity and the lowest possible level. The workplace design team trained together, and used a facilitated collaborative process to reach consensus on a conceptual model for a new integrated conflict management system for DOI. This was a transparent design process and the workplace design team’s meeting agendas and meeting summaries are available.

The workplace design team suggested the name InterioResolutioNetwork, or IRN, for Interior's new integrated workplace conflict management system. However, the implementation team decided that CORE PLUS was a better name. Although "IRN" and "InterioResolutioNetwork" appear throughout the design materials, this is the same system that ultimately became CORE PLUS.
The CORE PLUS model has been approved by Department and Bureau leadership, the Office of Human Resources, the Office of Civil Rights, the Office of the Solicitor, and the Office of the Inspector General, and has been implemented. CORE PLUS supplants the CORE and EEO PLUS programs.

Our goal is to provide all information related to the development, implementation and operation of CORE PLUS on this site.