Service First Initiative
Interior's Bureau of Land Management (BLM) and the USDA Forest Service have developed a successful process, known as "Service First," to improve service to the public and streamline administrative costs by collocating field offices and developing common business practices. To date, the BLM and the Forest Service have collocated facilities in 21 locations in 9 States, and plan to combine an additional 22 offices by the end of 2005. This effort has improved service by allowing customers and the general public to visit a single office to obtain permits, pay fees, and obtain information. Examples of the Service First approach include:
For more information, please visit the Service First website by clicking here.
- June 2004