System Status



DOI Network

No Issues

BisonConnect

Start of Outage:
09/26/2014 09:43 ET
Expected End of Outage:
Details:
Department of the Interior Outage Notification Update System Outage Update What specific service is affected? Android mobile device e-mail, calendar, and contact synchronization. IMPORTANT: The distribution of this notification was expanded for this update which is why some are likely receiving word of this outage for the first time. How are you impacted? Android device users at DOI are being prompted to re-enter their credentials (Application Password). This can sometimes occur just once but has been reported as recurring multiple times in a single day. NOTE: At this time, the issue IS NOT impacting all Android devices. When is it estimated this service will be restored? * Unknown at this time. The Android Syncing issue is still under investigation by Google and the DOI BisonConnect support team. Our current estimate is that the problem is disrupting at least 2% of the Android devices enrolled at DOI. We are working with Google to provide updated logs from affected devices. Google continues to analyze all submitted files to assist in identifying the root cause. We will provide any additional information as it becomes available. What caused the outage? Unknown What workarounds are available, if any? NA Status Updates We will communicate regular status updates as new information becomes available. Questions? If you have any questions regarding this system status and outage information, please contact the DOI Customer Support Center at CSC_IT_services_helpdesk@ios.doi.gov or 1-888-367-1622, select option 1. Thank you for your patience and understanding during this outage.

Security

No Issues

Telecom

No Issues

Planned Outage

No planned outages