Recent Outages



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Telecom

Service:
Telecom
Start of Outage:
12/17/2014 22:00 ET
Expected End of Outage:
12/17/2014 23:59 ET
Details:
Planned Department of the Interior Outage Notification Message The Department of the Interior has scheduled a planned interruption of service. In accordance with the change request number below the following outage has been approved and is moving forward as scheduled CRQ 13056 Additional change request numbers N/A What specific service is affected? Internet services from the Denver, CO Gateway will see several brief outages as internet bound traffic is diverted from the primary to the backup internet gateway. How are you impacted? Internet Services to the Denver Gateway will incur several short duration outages as traffic is diverted between Denver and Reston Internet Gateways. This break-fix activity has been allotted 2 Hours to complete. During this time, users will be re-routed to the Reston internet gateway, which is the backup internet service location for the Denver Gateway. When this service will be unavailable? The break-fix window will start on Wednesday, 12/17/14, 8:00 PM MST. When this service will be available? The break-fix window will end on Wednesday, 12/17/14, 10:00 PM MST. What is the purpose of the planned interruption? Verizon Engineers and DOI Security will implement break-fix activity for network security. What workarounds are available, if any? No work around required. Status Updates We will communicate regular status updates as new information becomes available. Questions? If you have any questions regarding this system status and outage information, please contact the DOI Customer Support Center at CSC_IT_services_helpdesk@ios.doi.gov or 1-888-367-1622, select option 1. Thank you for your patience and understanding during this scheduled outage.