OFAS Surveys

Welcome to the Office of Facilities and Administrative Services (OFAS) Customer Satisfaction Survey site.  OFAS has established this site to document and communicate its multi-year customer survey strategy.  OFAS Surveys are used either to seek employee interest on a particular initiative, or to establish a baseline customer satisfaction rating for OFAS managed programs and/or services; and surveys are distributed based on the target audience.

We encourage you to visit this site often, as we will update our surveys and action plans so you can monitor our progress.  Also, when you receive an OFAS survey, know that we are VERY interested in hearing from you and the time you take to complete each survey will hep us to improve our programs and services, ultimately enabling us to serve you better.

Scheduled Surveys (FY 2014)

October - December Surveys  Survey Results Action Plans
 Office of the Secretary Personal Property Management  Closed  Results  Action Plan
 Health Unit   Closed   Results  Action Plan
 January - March      
 Recycling & Composting   Underway    
 Conference & Special Events  Closed  Results  Action Plan 
 Department of the Interior Library Service  Closed  Results  N/A
 Electric Vehicle Charging Stations  Closed  Results  
 April - June      
 Creative Communication Services  Underway    
 July - September      
 U.S. Mail & Messenger Services      


OFAS Survey Program Standard Operating Procedures (SOP)


Joe Nassar, Director
Phone:  (202) 208-5617
Email:  Joseph_W_Nassar@ios.doi.gov