Cleaning and Custodial Services for the Main and South Interior Buildings
Our custodial services are provided under the terms of a “green” contract. The first of its kind in any federal facility, the contract requires the use of only the most environmentally-friendly products, chemicals, and methods. Overall, the results of this “green” contract include a marked improvement in indoor air quality (e.g., all vacuums are equipped with high-efficiency particulate air (HEPA) filters that collect 99.97 percent of all particulates; carpet cleaning now is done with a dry chemical product that does not promote the growth of bacteria and fungus as wet methods do) and a significant reduction in waste generated (both general and hazardous) as a result of custodial activities. Our contractor is a NISH-affiliated firm that employs disabled workers.
Generally speaking, most services related to the cleaning of offices (e.g., vacuuming, emptying trash, dusting, etc.) are provided by our custodial contractor during business hours. Much of the work in public spaces (e.g., the cleaning of rest rooms, sweeping and refinishing of corridor floors, the cleaning of garages, etc.) is accomplished during evening hours between 5:00 p.m. and 10:00 p.m.
The following is an overview of many of the services provided by our custodial contractor and the frequency for each service. The services provided by our custodial contractor are part of the basic services included as part of the rent paid for use of the space.
Daily services include:
- Executive space cleaning which includes dusting of all horizontal surfaces, cleaning glass desk tops, spot vacuuming or sweeping of carpeted areas where there is obvious dirt or debris, and spot cleaning carpet areas to remove stains.
- Thorough cleaning of all public and private rest rooms and restocking paper products.
- Emptying of waste containers in all public rest rooms, elevator lobbies, and kitchenettes.
- Policing of all outdoor grounds, the South Interior Building parking lot, and all Stewart Lee Udall Department of the Interior Building garage ramps.
- Maintaining the floors in all corridor areas.
- Thorough cleaning of kitchenettes.
- Machine scrub, damp mop and buff of main corridor on basement, 1st, 2nd and 6th floors.
BI-Weekly services include
- Thorough cleaning of all offices including a thorough dusting on all horizontal and vertical surfaces
- Cleaning of wood paneling
- Sweeping or vacuuming bare floors
- Vacuuming all carpeting
- Cleaning glass in doors and on desk tops
- Dusting partitions, pictures, and bookcases
- Cleaning washbasins and mirrors and supply paper towels
- Replacing the liner in each waste receptacle.
Monthly services include
- Damp mopping and spray buffing of resilient flooring
- Thoroughly dusting all vertical surfaces (to a height of 70”) and horizontal surfaces under or beneath furnishings (e.g., knee wells in desks)
- Machine Scrubbing of Restrooms
Quarterly services include
- Polishing kick plates, push plates, push bars, doorknobs, and other metal surfaces.
- Food Service Area (Machine Scrub and sealing of terrazzo floor)
- Provide for the dusting or vacuuming of both sides of the venetian blinds in offices.
- Machine Scrub of all Garages
Annual services include
- Cleaning building windows (inside and outside)
- Thoroughly cleaning Venetian blinds
- Cleaning all glass areas in the vestibule and exterior doors at the main entrances to each building
- Cleaning and refinishing all wood and cork flooring, stripping resilient floors, and high cleaning (i.e., the cleaning of all surfaces and objects located higher than 70” above floor level).
Services provided as needed or as requested
- Stripping, resealing and refinishing of corridor floors
- When requested, large carts can be placed in the hallway near the requestor’s office for the purpose of collecting trash or materials to be recycled.
- As requested, special cleaning is done in vacant offices.
- When requested, routine services can be provided on an unscheduled basis to maintain the occupant’s workplace in good condition. As an example, we occasionally are asked to provide a special vacuuming service in rooms following special events.
- When requested, carpet cleaning. This work is done during evening hours, and must be scheduled in advance. Occupant offices are responsible for removing furnishings from and returning them to the office.
- General landscaping services are provided on an ongoing and as-needed basis by a GSA contractor. Services include trimming of grass, trees, bushes; leaf collection and removal; irrigation; and (for the South Interior Building) plantings for the flower beds. The GSA Horticulturist assists us, as needed, with the organic garden.
- Pest-control services are provided by a GSA pest-control contractor using integrated pest-management (IPM) methods and materials. A representative from this firm normally provides service to our buildings each Monday.
- Snow removal is provided by our custodial contractor. Snow-removal is accomplished according to a plan that was developed by the contractor and approved by the Building Manager’s Office.
- Recycling. Our custodial contractor is responsible for collecting materials from our centralized collection containers throughout our buildings.
Helpful Tips and Information
- All food, snacks, and sugar should be stored in a proper container to avoid infestation of pests.
- Do not leave food wastes in the waste can in your office overnight. Please take these items to a waste container that is emptied on a daily basis (e.g., the waste containers in all rest rooms, elevator lobbies, and kitchenettes).
- Please do not place waste cans in the corridors. Contact the Building Manager’s Office if there is a recurring problem with picking-up trash before your normal duty hours.
- Large items such as empty cardboard boxes can be placed in the hallway at the end of the workday and will be picked up by the custodial contractor in the evening. Mark such items as “trash” or “recycling” to ensure our staff knows it is to be picked up. (Refer to the Recycling Guide to determine whether a particular item can be recycled.)
- Please report slippery spots or spills to the Building Manager’s Office immediately. A delay here could result in someone slipping and, possibly, suffering an injury.
How to obtain service
Requests for service or repairs or complaints should be forwarded to the OFAS service desk on (202) 208-2222, or you may come to room 1420, Stewart Lee Udall Department of the Interior Building. Please provide the requestor’s name (i.e., the person to whom we can speak about the problem) and telephone number, and a brief description of the problem or service(s) needed.
You may contract us through the administrative contact for your bureau or office, the OFAS service desk on (202) 208-2222, or one of the individuals below: