MPC

DOI Hardware Contract Category awarded: Monitors, Telecommuter Standard Laptop, Traveler Tablet

Contract Number: NBC050004 (Notebooks) and NBC050007 (Monitors)

Due to recent issues with MPC order fullfillment, the HAT Team currently does not recommend placing new orders with MPC. Click here for more.

MPC Account Team Contacts

How to Register with the MPC Web Site

The MPC Advantage Accounts for DOI contracts NBC050004 Laptops and NBC050007 Monitors provide quick and easy on-line quoting and procurement via a secure website with individual log-ins for each customer. The MPC Advantage Accounts offer customized catalogs with your specialized products at negotiated prices, automated approval process, online reporting, and dedicated account staff. Your personalized Advantage Account sites are secure, easy to use, and give you more control over the ordering process.

To start using your new MPC Advantage Account today, simply call or email your Primary Salesperson, Heidi Martin. Heidi will need your email address, your role (Purchaser or Shopper), and which account you require access to (Laptops or Monitors). You may request a login for one or both accounts at any time. Please note that you will need two separate logins for the Laptops and Monitors accounts.

Once you are logged in, you will be able to view your contract-specific products and accessories from MPC, priced according to contract and ready to order.

Additional information and instructions:

• Signing In: The account name and account password are case sensitive. If you are unable to sign in or are having other difficulties using your site, please contact your Primary Salesperson.
• Site Tools: To change your password, email address, or viewing preferences, use the Site Tools menu and select Preferences.
  
• Support: If you experience problems with your Advantage Account, you can contact MPC’s Web staff:
  
  • Web Team: onlinesupport@mpccorp.com
    
  • Webmaster: mpcwebmaster@mpccorp.com
    

Technical Resources: If you have technical questions concerning your MPC product, please call the dedicated DOI Technical Support line toll-free at 888-888-2040 with PIN # 60099.

How to Obtain an MPC Quote

In order to obtain a quote for either of the MPC contracts, NBC050004 Notebooks and NBC050007 Monitors, you may choose one of three easy methods (On-Line, Via Phone, or Via Email/Fax):

Create a Quote Online

1. Log on to your MPC Advantage Account. For monitors, product selections appear when you first log in. You can select the monitor(s) you are interested in and choose Add to Cart:
   
   

   
   
   

2. Configure the laptop or tablet according to your needs. The price will automatically update when you make any changes. You can select quantity desired in the small toolbox and the total price will update for the quantity.
   If you are a Shopper, select Save/Email quote.
   If you are a Purchaser, select Add to Cart.
   
   

3. For monitors, once you have added the desired items to the cart, you can change the quantity for each item as needed.  When your quote contains all the items you need for an order, choose Save/Email Cart.
   

4. Name your quote using the Quote Name field.
   If you are a Shopper, type the email address of your Approving Manager or Purchasing Agent according to your agency requirements. Any procurement or department codes you need to communicate to your approver or purchaser can be typed in the Custom Message field.
    If you are a Purchaser, the additional email and message sections are not required.
   

5. Select Close. There will not be a confirmation that the email is sent, but an email containing your quote will be sent to your in-box within moments.
   When you are back to the Cart, select Empty Cart so that you can start fresh the next time you create a quote.

Create Quote Via Phone

Call or email your Primary Salesperson, Heidi Martin, for a custom quote:
Toll Free: 800-438-3343 ext. 33964
Direct: 208-893-3964
Email: hcmartin@mpccorp.com

Create Quote Via Fax

For Travelers and Telecommuters (Laptops), contact your Primary Salesperson for an ordering spreadsheet that you can fill out and email or fax back. Email: hcmartin@mpccorp.com or Fax: 208-898-2265

How to Obtain MPC Technical Support

MPC is providing a three-step path for your Technical Support needs.

1. First, call your dedicated Technical Support team for the DOI by dialing Toll Free 888-888-2040 PIN # 60099. Most of your needs and questions will be handled quickly and efficiently by your Technical Support representatives.
   
   
2. If your problem requires escalated visibility within MPC, please call or email your Primary Salesperson, Heidi Martin. Heidi can be reached by phone at 800-438-3343 ext. 33964 or by email at hcmartin@mpccorp.com.
   
   
3. To speak directly with your Service Account Manager, Jesse Sneller, please contact Jesse directly by dialing 800-846-2030 ext. 27353 or by email at jesse.sneller@mpccorp.com.

Report Outstanding Orders or MPC Warranty Repair

If you have an outstanding MPC Order, please report it via the HAT Sharpoint by using this form.

If you have an outstanding MPC Warranty Repair, please report it via the HAT Sharpoint by using this form.

Please note:
1. You must be on a DOI network or using VPN for the link to work (no public Internet access)
2. When prompted for your username enter your email address and for your password enter your Active Directory password.
3. If you belong to a Trust Bureau, you must contact your HAT representative or CIO's office and request a provisional user account in the DOI Active Directory in order to access the DOI Sharepoint Portal. Alternatively, you can download this Excel spreadsheet for Outstanding Orders or this Excel spreasheet for Outstanding Warranty Issues and email it to the HAT dropbox.

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