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Customer Support Center



Department of the Interior's, Customer Support Center (CSC)
For Technical Assistance, please contact the DOI's, CSC

Telephone: 1-888-367-1622

Faxes - Denver: 1-303-969-5463 or 1-303-969-5606,
DC, Metro: 1-703-487-3826
  Hours of Operation
Main Menu Option Additional Options CSC Service Category Description Email Address Eastern Time Zone Mountain Time Zone

System Status Notifications

1 NA System Status System status & outage  notifications CSC_IT_Services_HelpDesk@ios.doi.gov 7:00 AM - 7:30 PM 5:00 AM - 5:30 PM

Password Resets by System Type

2 1 Time and Attendance systems Quicktime password assistance (CSC does not reset WebTA Passwords; see agency administrator)
Quicktime_Helpdesk@ios.doi.gov
or
WebTA_HelpDesk@ios.doi.gov
8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
2 Online Training and Learning systems Talent Management System (TMS) & DOI Learn password assistance FPPS_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
3 Information Technology (IT) systems Active Directory (AD), UNIX, Windows, Mainframe, & IMARS password assistance CSC_IT_Services_HelpDesk@ios.doi.gov 7:00 AM - 7:30 PM 5:00 AM - 5:30 PM
4 Finance systems Travel Systems & Oracle password assistance Travel_HelpDesk@ios.doi.gov
or FinancialServices_Helpdesk@ios.doi.gov
7:00 AM - 7:30 PM 5:00 AM - 5:30 PM

Human Resources (HR): Personnel, Payroll, Time and Attendance and Training and Learning Systems

3 1 Information related to a W-2 Assistance with all issues related to W-2s; during normal business hours this number will be answered by a Help Desk agent.  After business hours customers may leave a voice message which will be answered by the IBC CSC Help Desk on the next business day. Payroll_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
2 Payroll Payroll related issues: net pay, EFT, leave, allotments, taxes, LES, etc. Payroll_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
3 Time & Attendance systems  Quicktime & WebTA: timesheet entry questions, timesheet amendments, customer profile, FAV keys, WBS codes,  system navigation, etc. Quicktime_Helpdesk@ios.doi.gov
or
WebTA_HelpDesk@ios.doi.gov
8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
4 FPPS Federal Personnel/Payroll System (FPPS): table updates, SF50s, pay related personnel actions FPPS_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
5 Datamart Datamart; data reports & queries FPPS_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
6 Talent Management System (TMS) & DOI Learn Online learning systems; TMS & DOI Learn: payment for course, employee profile, print training certificates, access to transcripts, registration for courses, help with Individual Development Plan (IDP), Java Compatibility FPPS_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
7 Workforce Transformation and Tracking System (WTTS), Entry on Duty System (EODS), eCstaffing & all other HR Systems WTTS, EODS, eCstaffing:  Access to system, pre-employment forms, eRecruit issues,  EODS forms, WTTS to EODS link FPPS_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM

Information Technology (IT) Support

4 NA Information Technology (IT) Support IT Forms processing, requests for Desktop support, requests for phone support,  Bison Connect issues, map printer, etc.  CSC_IT_Services_HelpDesk@ios.doi.gov 7:00 AM - 7:30 PM 5:00 AM - 5:30 PM

Finance and Travel System Support

5 1 Financial and Business Management System (FBMS) FBMS: acquisitions, purchase requisitions, service entry sheets, PRISM, invoices, grants, account unlock, accounts payable/receivable, EMIS, Add/Create Vendor, property,  etc. FBMS_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
2 Travel Systems  Travel Systems: user system navigation assistance, travel authorizations, travel itinerary, settlements, approvals, account set up, travel credit card issues, etc. Travel_HelpDesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
3 Oracle Federal Financials Oracle Federal Financials: Account receivable, accounts payable, general ledger, reports, acquisitions, table updates, etc. FinancialServices_Helpdesk@ios.doi.gov 7:00 AM - 7:30 PM 5:00 AM - 5:30 PM
5 Finance General All other finance systems issues FinancialServices_Helpdesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM

All Other Inquires

9 1 Aviation Management System (AMS) Issues related to the Aviation Management System (AMS) CSC_IT_Services_HelpDesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
9 For all other inquiries or remain on the line for the next Analyst. Select this option if you did not hear any other options that address your issues or systems you are inquiring about. CSC_IT_Services_HelpDesk@ios.doi.gov 8:00 AM - 7:30 PM 6:00 AM - 5:30 PM
Privacy Act Information: Electronic mail (e-mail) is not private communication, and other may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.