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This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Customer Benefit</td> <td>Customer satisfaction levels and tangible impacts to customers as a result of the products or services provided.</td> <td>Customer Complaints</td> <td>" # of complaints received from customers compared to the total # of customers receiving products or services.</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Customer Benefit</td> <td>Customer satisfaction levels and tangible impacts to customers as a result of the products or services provided.</td> <td>Customer Impact or Burden</td> <td>" Time needed to obtain products or services without using the relevant initiative or process compared to the total time needed with using the initiative or process. This time savings can then be divided by the total number of customers. This time savings can then be monetized if desired. " # of transactions generated for the customer " Amount of revenue generated for the customer " Amount or % savings to the customer.</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Customer Benefit</td> <td>Customer satisfaction levels and tangible impacts to customers as a result of the products or services provided.</td> <td>Customer Retention</td> <td>" #and/or % of current/prior customers who have requested/received additional services/support</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Customer Benefit</td> <td>Customer satisfaction levels and tangible impacts to customers as a result of the products or services provided.</td> <td>Customer Satisfaction</td> <td>" # or % of customers of the relevant process who report they are satisfied with the services or products received. This can vary by type of product or service and by attribute, such as quality, timeliness, or courtesy</td> <td>PIM.1.1.5.0712</td> <td>INTERMEDIATE</td> <td>Number of non-DOI riparian (stream/shoreline) miles restored, including miles restored through partnerships, as specified in management plans or agreements that involve DOI</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Customer Benefit</td> <td>Customer satisfaction levels and tangible impacts to customers as a result of the products or services provided.</td> <td>Customer Satisfaction</td> <td>" # or % of customers of the relevant process who report they are satisfied with the services or products received. This can vary by type of product or service and by attribute, such as quality, timeliness, or courtesy</td> <td>PIM.1.2.1.0712</td> <td>INTERMEDIATE</td> <td>Number of DOI riparian (stream/shoreline) miles managed or protected to maintain desired condition as specified in management plans</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Customer Benefit</td> <td>Customer satisfaction levels and tangible impacts to customers as a result of the products or services provided.</td> <td>Customer Satisfaction</td> <td>" # or % of customers of the relevant process who report they are satisfied with the services or products received. This can vary by type of product or service and by attribute, such as quality, timeliness, or courtesy</td> <td>REM.2.0.1.0712</td> <td>END</td> <td>Number of non-DOI acres made available for recreation through financial support and technical assistance</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Customer Benefit</td> <td>Customer satisfaction levels and tangible impacts to customers as a result of the products or services provided.</td> <td>Customer Training</td> <td>" # or % of customers receiving training " % of customers satisfied with training " # of avenues of training available to customers</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Accessibility</td> <td>Availability of products and services to customers and the extent of self-service options and automation.</td> <td>Access</td> <td>" # and/or % of products or services that customers can access. " # of means or access channels through which customers can obtain products or services. These can include the telephone, internet, wireless communications, paper-based forms, fax, or in-person visits. </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Accessibility</td> <td>Availability of products and services to customers and the extent of self-service options and automation.</td> <td>Automation</td> <td>" The degree to which customers can order or obtain products or services without assistance. This can include the % of total products or services available through the internet or telephone. </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Accessibility</td> <td>Availability of products and services to customers and the extent of self-service options and automation.</td> <td>Service Availability</td> <td>" # of hours each day in which end-customers can obtain products or services. " # of hours each day in which end-customers can obtain assistance. </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Accessibility</td> <td>Availability of products and services to customers and the extent of self-service options and automation.</td> <td>Integration</td> <td>" # of seperate sources or locations a customer must use to obtain products or services. This can be referred to as one-stop shopping . </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Coverage</td> <td>The extent to which the desired customer population is being served and customers are using products and services.</td> <td>Frequency and Depth</td> <td>" # of visitors to the relevant web-site or physical location per hour, day, week, month, quarter, or year. " and/or % of total products or services produced that are used by customers. </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Coverage</td> <td>The extent to which the desired customer population is being served and customers are using products and services.</td> <td>New Customers and Market Penetration</td> <td>" # of new customers within a given time period divided by the total number of customers at the end of the time period. " # and/or % of customers that receive products or services as a percent of the total population of potential customers. This can also be defined as market share . " # and/or % of total products or services produced that are used by customers. </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Coverage</td> <td>The extent to which the desired customer population is being served and customers are using products and services.</td> <td>Service Efficiency</td> <td>" Ration of man-hours to number of service requests. </td> <td>SIM.1.4.1.0712</td> <td>INTERMEDIATE</td> <td>Number of non-probate cases concluded</td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Service Quality</td> <td>Quality from the customer s perspective and accuracy of responses to customer inquiries.</td> <td>Accuracy of Service or Product Delivered</td> <td>" # and/or % of products or services that are provided to customers that meet pre-determined quality standards or customer expectations. " and/or % of inquiries by customers that are successfully resolved or answered the first time the customer makes contact. " # of problem-related contacts by customers divided by the total # of customers making inquiries. </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Timeliness and Responsiveness</td> <td>Time to respond to customer inquiries and requests and time to deliver products or services</td> <td>Delivery Time</td> <td>" # and/or % of products or services delivered within given time standard. </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Timeliness and Responsiveness</td> <td>Time to respond to customer inquiries and requests and time to deliver products or services</td> <td>Response Time</td> <td>" Average initial response time to customer inquiries. " Average time to resolve customer inquiries by type of inquiry. " Average time between request and fulfillment </td> </tr> <tr> <td>Customer Results</td> <td>The Customer Results Measurement Area of the PRM is intended to capture how well an agency or specific process within an agency is serving its customers and ultimately citizens. This is a critical aspect of successful E-Government. However, the diverse nature of federal programs means that there are many customers spanning the citizen, business, other government, and internal categories. Further, the nature of these relationships varies immensely. Some customers receive direct government services. Other customers are those subject to regulatory activities. This is why the PRM allows agencies to operationalize the Measurement Indicator that appropriately reflects their desired relationship with their customers. Importantly, the citizen is generally considered to be the ultimate customer of government activities regardless of the nature of the customer relationship.</td> <td>Security and Privacy</td> <td>Security and Privacy - The extent to which security is Security improved and privacy addressed.</td> </tr> <tr> <td>Human Capital</td> <td>A review of legislative requirements and best practices shows it is imperative to capture the human capital aspects of performance. As a result, this version includes a  placeholder for Human Capital. The Human Capital Measurement Area will not be used for FY08, and the PRM does not include specific Measurement Categories at this point. The FEA PMO will begin to engage organizations such as the Office of Personnel Management and the Chief Human Capital Officers Council to work collaboratively to identify the key human capital requirements and a set of practical and usable Measurement Indicators in the Human Capital Measurement Area.</td> <td>Employee Development</td> <td>&nbsp;</td> </tr> <tr> <td>Human Capital</td> <td>A review of legislative requirements and best practices shows it is imperative to capture the human capital aspects of performance. As a result, this version includes a  placeholder for Human Capital. The Human Capital Measurement Area will not be used for FY08, and the PRM does not include specific Measurement Categories at this point. The FEA PMO will begin to engage organizations such as the Office of Personnel Management and the Chief Human Capital Officers Council to work collaboratively to identify the key human capital requirements and a set of practical and usable Measurement Indicators in the Human Capital Measurement Area.</td> <td>Employee Ratios</td> <td>&nbsp;</td> </tr> <tr> <td>Human Capital</td> <td>A review of legislative requirements and best practices shows it is imperative to capture the human capital aspects of performance. As a result, this version includes a  placeholder for Human Capital. The Human Capital Measurement Area will not be used for FY08, and the PRM does not include specific Measurement Categories at this point. The FEA PMO will begin to engage organizations such as the Office of Personnel Management and the Chief Human Capital Officers Council to work collaboratively to identify the key human capital requirements and a set of practical and usable Measurement Indicators in the Human Capital Measurement Area.</td> <td>Employee Satisfaction and Quality of Worklife</td> <td>&nbsp;</td> </tr> <tr> <td>Human Capital</td> <td>A review of legislative requirements and best practices shows it is imperative to capture the human capital aspects of performance. As a result, this version includes a  placeholder for Human Capital. The Human Capital Measurement Area will not be used for FY08, and the PRM does not include specific Measurement Categories at this point. The FEA PMO will begin to engage organizations such as the Office of Personnel Management and the Chief Human Capital Officers Council to work collaboratively to identify the key human capital requirements and a set of practical and usable Measurement Indicators in the Human Capital Measurement Area.</td> <td>Recruitment and Retention</td> <td>&nbsp;</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.2.0.2.0712</td> <td>END</td> <td>Percent of wind farms incorporating best management practices (BMP) for protecting raptors, and other birds and bats.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.3.0.1.0712</td> <td>END</td> <td>Number of megawatts of hydropower delivered annually.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.3.0.2.0412</td> <td>END</td> <td>Percent of time in forced outage</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.3.0.3.0612</td> <td>END</td> <td>Percent of base Operation and Maintenance cost for power compared to the 5-year rolling average cost expressed as $/MW.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UIM.3.1.1.0412</td> <td>INTERMEDIATE</td> <td>Hydropower facilities are in fair to good condition as measured by the Facilities Reliability Rating.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UIM.3.2.1.0412</td> <td>INTERMEDIATE</td> <td>Percent of time that Bureau of Reclamation hydroelectric generating units are available to the interconnected Western Electrical System during daily peak summer demand periods.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.4.0.1.0412</td> <td>END</td> <td>Acre-feet of water delivered consistent with applicable substantive and procedural requirements of Federal and State water law.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.4.0.2.0412</td> <td>END</td> <td>Amount of acre-feet of restricted capacity</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.4.0.3.0412</td> <td>END</td> <td>Percent of water facilities that do not receive Federal or State notices of violation under environmental requirements as defined by Federal and State law.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UEM.4.0.4.0612</td> <td>END</td> <td>Percent change in cost to operate and maintain water storage infrastructure compared to the five-year rolling average.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UIM.4.1.1.0412</td> <td>INTERMEDIATE</td> <td>Water infrastructure is in fair to good condition as measured by the Facilities Reliability Rating.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UIM.4.2.1.0712</td> <td>INTERMEDIATE</td> <td>Improvement in water supply (acre-feet per year) resulting from management agreements and partnerships</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UIM.4.3.1.0412</td> <td>INTERMEDIATE</td> <td>Percent of environmental audit findings and reviews addressed (results pertain to both water and hydropower facilities).</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>UIM.4.4.1.0412</td> <td>INTERMEDIATE</td> <td>Potential acre-feet made available through completion of projects.</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>RIM.1.2.2.0712</td> <td>INTERMEDIATE</td> <td>Percent of priority recreation facilities that meet applicable accessibility standards</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the purpose of the government activity. By extension the Mission and Business Results Measurement Area of the PRM seeks to identify the extent to which those purposes are being achieved.</td> <td>Administrative Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>Facilities, Fleet and Equipment Management</td> <td>Facilities, Fleet, and Equipment Management involves the maintenance, administration, and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the Federal Government</td> <td>RIM.1.3.1.0412</td> <td>INTERMEDIATE</td> <td>Percent satisfaction among visitors served by facilitated programs</td> </tr> <tr> <td>Mission and Business Results</td> <td>The Mission and Business Results Measurement Area of the PRM is intended to capture the outcomes that agencies seek to achieve. These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA. This means that an IT initiative using the PRM will need to refer to these other existing processes to identify the Mission and Business Results the IT initiative is contributing to. This requires a strong partnership between the IT and business communities within an agency. To ensure the outcomes that agencies identify are appropriately aligned to what agencies actually do, the Mission and Business Results Measurement Area is driven by the Business Reference Model (BRM). More specifically, the PRM s Measurement Categories are the same as the BRM s Business Areas and Lines of Business. The Generic Measurement Indicators of the PRM are the same as the Sub-functions of the BRM. These areas of the BRM seek to identify the