Purpose

OCIO telecommunication / network services provides the Department of the Interior (DOI) and other federal agencies with telecommunication and network services in conjunction with supporting hosted applications and other requested services.

Scope


OCIO  telecommunication / network services responsibilities include the provisioning, billing, engineering, management, administration and troubleshooting of the following services:
  • Voice Network Communication Services
  • Voice Telecom Services
  • Audio Visual Services
  • Wide-Area Network Services (WAN)
  • Local-Area Network Services (LAN)
  • LAN-to-LAN/Client Secure Network Connectivity
  • Secure Remote Wireless & WiFi Connectivity
  • Network Security

Telecommunications Overview


Telecommunications


Telecommunications - Voice Network Communication Services
  • Integrated Digital Voice Communication (IDVC) System –hybrid phone network of 10 locations. Consists of routers, servers, network switches, voice mail systems. Local service, adds, moves, and changes, maintenance and repair, voice mail services, management of communications circuitry.
  • Video Teleconferencing – video teleconferencing infrastructure, system setup and training.
Telecommunications - Voice Telecom Services
  • Voice Telecom - Management of all calling cards and audio bridge conferencing reservations.
Telecommunications - Radio & Spectrum Telecom Services 
  • Spectrum - Management, coordination, and protection of all spectrum used by DOI customers, Insular Areas, and external customers and includes incident/emergency support for wildland fires, hurricanes, etc. and coordination of spectrum use/protection with federal, state, local, and international agencies. 
  • Radio - Management of enterprise technical services, enterprise projects, enterprise contracts, and the development of radio standards and architecture.

Network Services Overview


Data Networking


Network - Wide-Area Network Services (WAN)
  • DOI/OCIO network services and responsibilities include the provisioning, engineering, management, administration and troubleshooting of the following Data Network services to include but not limited to: managed routers, managed WAN circuits and disaster recovery DR circuits/communication.
Network - Local-Area Network Services (LAN)
  • Responsibilities include the provisioning, billing, engineering, management, administration and troubleshooting of the following data telecommunication and network hardware and services to include but not limited to: internal routers, network switches, content switching with SSL acceleration, providing maintenance and network monitoring across the enterprise, secure remote wireless and WiFi connectivity as needed.
Network - Remote Network Access
  • OCIO Access for Non-DOI is thru Cisco VPN Client
  • DOI/OCIO Users thru the DOI/ESN Juniper
Network - Security
  • LAN-to-LAN (VPN) Connectivity
  • Network Firewalls and Context Firewalls