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Payroll Operations




What We Do


The Interior Business Center’s Payroll Operations Division is the Department of the Interior's Shared Service Provider of payroll operations, producing accurate and timely paychecks and providing other payroll-related services to DOI as well as other Federal agencies.

Payroll Processing

  • Process, edit, and correct payments to all client agencies
  • Assist and train timekeepers
  • Process retroactive pay
  • Audit back pay
  • Audit, adjust, and certify leave records
  • Handle special pay situations
  • Issue Corrected W2’s
  • Image pay-related documents for digital storage and retrieval
 

Debt Management

  • Process pay-related debts for active employees
    • Provide appropriate due process and repayment options
    • Collect debts via payroll deductions or cash payments
    • Adjust wages and taxes to reflect repayments
    • Provide Reports on debt collection activities Process External Debts
    • Accept legal process
    • Deduct child support, alimony, commercial garnishments, Federal debt offsets, tax levies, bankruptcies, and government credit card
  • Notify employee of upcoming deduction
 

Payroll Accounting

  • Provide payroll accounting
  • Provide tax accounting
  • Process salary replacement payments
  • Provide payroll certification
  • Comply with Federal tax laws, withholding agreements, accounting methodology, and human resources regulations
 

Benefits Processing

  • Process all separations, including retirements, preliminary disabilities, and death-in-service
  • Process military service deposits
  • Manage Thrift Savings Plan payroll records
  • Process health benefit enrollments
  • Help resolve health benefit discrepancies with carriers
 

Client Support

  • Monitor customer satisfaction levels
  • Maintain a quality management system geared towards conformance to requirements, customer objectives, and continual improvement.
  • Provide online user manuals and help systems
  • Partner with clients through user group forums and workshops
  • Offer on-site training programs
  • Assist and train timekeepers
  • Provide a tailored process for new client implementations


For further information, please call 303-969-7200

If you are a current user and need assistance, please call 1-888-367-1622.