The Interior Business Center leadership comprises the Director, the Deputy Director, the Chief Strategy Officer, the Customer Relationship Manager, the Chief of Human Capital Strategy, the IT Performance Manager, and three Associate Directors. They are responsible for communicating our strategic direction and vision, carrying out the goals and strategies of the organization.
Director - Joseph M. Ward, Jr.
Mr. Joseph (Joe) M. Ward, Jr., a member of the Senior Executive Service, was appointed Director, Interior Business Center, Department of the Interior, in February 2011. Mr. Ward leads the Department's Shared Services Center in supporting the Department, as well as over 150 federal agencies outside the Department. He leads a workforce of 1300+ personnel including three major lines of business and two supporting units. Under Mr. Ward's leadership, the Business Center won awards for Excellence in Culture Creation, Customer Service and People & Communications from the Shared Services Outsourcing Network (SSON). The SSON is the largest consortium of private and public shared services providers in the world and includes a number of Fortune 500 companies.
Joe worked for two different "Big 4" accounting firms, and served as Chief, Customer Service for the Defense Travel Management Office in the Office of the Under Secretary of Defense, Personnel and Readiness. His experience also includes a distinguished 26-year career in the United States Air Force with a focus on financial management and delivery of financial services. A highly sought after speaker, Joe has spoken to numerous groups on shared services and leadership and is passionate about creating good government. His professional affiliations include the Association of Government Accountants; American Society of Military Comptrollers and Harvard's Kennedy School of Government, Leadership for a Networked World Shared Services Program. He is a Certified Defense Financial Manager, Certified Government Financial Manager and Certified Project Management Professional.
Deputy Director - Angela Graziano
Angela (Angie) Graziano, a member of the Senior Executive Service, serves as the Deputy Director and Chief Operating Officer for the Department of Interior's Interior Business Center. She directs three major lines of business (Human Resources, Financial Management and Acquisition), administering a budget of more than $400 million per year and serving more than 150 different federal agencies.
Prior to joining the Interior Business Center, Angie Graziano was the Senior Advisor within DOI's Policy, Management, and Budget office of the Deputy Assistant Secretary for Technology, Information and Business Services, where she worked on many challenging assignments, including crisis communications during the Deepwater Horizon incident, the largest environmental disaster in the United States thus far. Prior to joining the Office of the Secretary, Angie served for 21 years in various communications positions within the U.S. Fish and Wildlife Service. Angie's professional interests include mentoring, organizational transformation and design, business process re-engineering, and mediation and facilitation. Angie was awarded a Bachelor of Arts degree in English, with a double major in Journalism from Radford University, Radford, Va. in 1989. She is certified in Federal Workplace Mediation and the Balanced Scorecard performance management program.
Chief Strategy Officer - James Beall
A member of the Senior Executive Service, James (Jim) Beall is the Chief Strategy Officer for the Interior Business Center. He provides oversight and leadership to the cross-directorate strategy team in the development and implementation of each business unit, support unit and key external partner strategy. He serves as subject matter expert in the organization’s strategy focus, performance management program, key performance indicators, mission and functions, and how its social, political, and technological systems work and operate effectively within them (this includes the program, policies, procedures, rules and regulations of the organization).
Jim is a graduate of the University of Maryland, College of Business and Management, with a Bachelor of Science degree in Accounting and is an active, licensed Certified Public Accountant in the state of Maryland. He is also a member of the American Institute of Certified Public Accountants and the Maryland Association of Certified Public Accountants.
Customer Relationship Manager - Melissa McAbee
Melissa McAbee currently serves as the Interior Business Center's Customer Relationship Management Director. She joined the organization in 2004, as a contract specialist with what is now the Acquisition Services Directorate. During the past eight years, she has worked on numerous projects and contracts for the Interior Business Center. Melissa previously worked as a branch chief and a warranted contracting officer. In her career as an acquisition professional, she primarily focused on small businesses, veteran owned businesses and customer relations. Prior to joining the Department of the Interior and the Interior Business Center, Melissa worked as a human resource specialist for the Department of the Army, and as a high school chemistry teacher in Louisville, Kentucky.
Melissa began her federal career over 22 years ago, and is also a veteran of the United States Army. She spent her military time serving at various locations throughout the United States as well as Europe. Melissa regularly spends her free time volunteering with several veterans' organizations, the American Cancer Society and the American Red Cross. Melissa has a Bachelor of Arts in Anthropology and Biology from the University of Louisville.
Chief of Human Capital Strategy - Ellen Bliss
Ellen Bliss joined the Interior Business Center in October 2000. She has served as the Chief of Human Capital Strategy since August 2008. Prior to this, she was the chief of the Human Resources Cross Servicing Division, responsible for the provision of human capital and human resources services to small client agencies. She also served in the Office of Human Resources (now the Human Resources Operations Division) of the Interior Business Center.
Ellen has over twenty years of federal human capital and human resources experience. She has worked in a variety of roles at the United States Mint, Department of Housing and Urban Development, the Drug Enforcement Administration, and the Securities and Exchange Commission. Ellen has a Master's degree in Business Administration from George Mason University and a Bachelor's of Business Administration from the College of William and Mary.
IT Performance Manager - Daniel (Dan) Rivers
Daniel (Dan) Rivers provides leadership and guidance on enterprise IT programs and applications. He serves as strategic IT business advisor, providing subject matter expertise and coordination for IT programs and applications, conducts IT planning, and advocates for IBC IT business needs to meet federal shared services mandates. Dan is IBC's IT liaison and primary interface to OCIO.
Prior to IBC, Dan served as communications-electronics technician in the U.S. Marine Corps for 22 years. After the Marine Corps, he served at the Bureau of Land Management as a program analyst, specializing in capital planning, investment control and project management. Dan recently completed nine years with the Office of Surface Mining as a program manager and branch chief in information technology services, field operations and geospatial information services.
Dan is a certified Chief Information Officer, Project Management Professional and Computer Information Systems Security Professional. He is also certified in information technology infrastructure library and Federal Acquisition Certification for Program and Project Managers.
Associate Director, Financial Management Directorate - Donna Edsall
Donna Edsall, a member of the Senior Executive Service, is the Associate Director for IBC’s Financial Management Directorate. Donna brings a breadth of leadership experience to IBC and a record of accomplishments in the federal and private sectors. In her most recent job, Donna Edsall served as the head of Advisory Services within the Audit & Assurance Division of Acuity Consulting, Inc., a professional services and Certified Public Accounting firm. After several successful years working for the private sector, Donna decided to come back to the federal government. She previously served as Assistant Auditor General for the U.S. Air Force Audit Agency, Deputy Assistant Inspector General for Technology and e-Business Audits for the U.S. Postal Service Office of Inspector General and as Audit Manager for the General Accounting Office.
Donna holds a Bachelor of Science degree in Accounting from Ithaca College, a Master of Business Administration in Taxation from Golden Gate University, a Master of Science in Political Science from Auburn University, and a Master of Science in Industrial/Organizational Psychology from the University of Phoenix. She is a Certified Public Accountant, Certified Defense Financial Manager, Certified Government Financial Manager, and Certified Internal Auditor. She maintains memberships in the American Institute of CPAs, the American Society of Military Comptrollers, and the Association of Government Accountants.
Associate Director, Acquisition Services Directorate - Keith O'Neill
Keith O'Neill,a member of the Senior Executive Service, is the Associate Director of the Interior Business Center's Acquisition Services Directorate. He joined the organization in August 2012. Previously, Keith worked for the United States Coast Guard.
He brings a breadth of leadership experience to the Interior Business Center and a track record of major accomplishments at several federal agencies. Keith rose quickly from contract specialist at the Department of Transportation, Research and Special Programs Administration, taking on additional duties and positions, including procurement policy analyst, purchase card coordinator, and small business liaison. A few years later, he worked as an economist and later market analyst for the United States Postal Service. While there, Keith was one of the developers of the "Flat Rate Box" now in use for Priority Mail. Keith earned his undergraduate degree in Economics from George Mason University and his Master's in Business Administration from George Washington University.
Associate Director, Human Resources Directorate - LC Williams
LC Williams, a member of the Senior Executive Service, is the Associate Director of the Interior Business Center's Human Resources Directorate. His responsibilities include oversight of the personnel and payroll function, which supports over 50 government agencies and approximately 300,000 personnel, disbursing over $25 billion annually. LC has over 30 years of financial and personnel management experience and has served in a variety of challenging leadership positions that covered virtually all areas of human resources, accounting and financial operations, to include accounting and reporting, vendor payments, financial statements, military pay and allowances, travel reimbursement, and human capital.
Prior to joining the Interior Business Center, LC spent 28 years as a commissioned officer in the United States Air Force, retiring as a colonel. He recently worked as a senior manager for KPMG, doing business development and marketing. LC is often requested to speak on various leadership topics at local and national conferences and workshops.
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