Success Stories
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Only Federal Shared Services Provider for Civilian Housing ManagementThe Interior Business Center (formerly the National Business Center) is the only federal shared services provider involved in civilian housing management. Our Quarters Program is used by the National Park Service, Bureau of Indian Affairs, U.S. Fish and Wildlife Service, Bureau of Land Management, Bureau of Reclamation, and U.S. Geological Survey. We help bureaus set rental rates, manage their housing inventory and tenant information, and produce tenant leasing documents, rent payment forms, and housing reports. Since the early 1980s, the Department of the Interior and other agencies have used the Quarters program to comply with federal rent-setting regulations. Recently, the Quarters Program launched its Internet Quarters Management Information System – a complex system used to manage more than 18,000 government furnished housing units for federal employees of the Department of the Interior and 13 other federal agencies. |
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Delivering Sound Financial Management Services to FWSThe Interior Business Center supported Fish and Wildlife Service in the consolidating of their previously regionally dispersed payment processing. Due to the excellent services provided by our accounting operations, the Interior Business Center was instrumental in minimizing FWS prompt pay interest. Within six months, the percentage of payments incurring interest went from 10% to 3%, as the backlog was reduced. Total dollars spent on interest penalty payments stayed below 1% during this time. The support provided by the Interior Business Center has allowed the FWS to meet separation of duty requirements and focus on issues that are more FWS mission centric. |
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Stellar Personnel/Payroll Support to DOI and Federal AgenciesThe Interior Business Center provides personnel/payroll servicesfor over 300,000 DOI and other federal employees. In 2011, the Interior Business Center disbursed over $1.09B in payroll per pay period, processed over $3M in retroactive settlement payments, and certified over 18,000 employee retirements. The Interior Business Center has not raised the W-2 rate for personnel/payroll services since 1997, and even lowered the rate for 2010 and 2011, saving the government over $29M each year. Yet the Interior Business Center has continued to implement three major Federal Personnel/Payroll System releases per year, increasing functionality by over 340% since 1999. |
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Partnering with DOI to Transform Information TechnologyThe Interior Business Center provides the Department of the Interior's Office of the Chief Information Officer with acquisition support for IT Transformation procurements. Recently, the Interior Business Center has successfully supported the OCIO in the acquisition of cloud-based email and collaboration services for the Department of the Interior. The contract award for these services is the largest Federal Acquisition Regulation Part 15 (Contracting by Negotiation) full and open acquisition that a federal agency has completed within the marketplace that is emerging to serve the government's cloud-computing needs. |
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Responsibly Managing Taxpayer DollarsIn 2011, the Interior Business Center's Indirect Cost Services completed 1,200 negotiated agreements with Indian tribal governments, non-profit organizations, insular areas, and state and local governments. These efforts resulted in $29M in cost savings for the Department of the Interior, and ensured that indirect costs paid are legally sound, fair, and equitable. We negotiate with organizations that receive the majority of their federal funding from the Department of the Interior or are designated by the Office of Management and Budget to negotiate with DOI – such as insular areas and tribal governments. |
