Strategic Principles

Our Mission, Our Vision


Accountability – doing what we said we would do

Customer Focus – providing Accurate, Courteous and Timely (ACT) service

Innovation – leveraging advances in business practices and technology

Integrity – consistently doing the right thing

Teamwork – working collaboratively with all stakeholders

Thrift – finding better ways to operate that help customers reduce cost

Strategic Perspectives

Deliver an Exceptional Customer Experience

Provide economic value through shared services

Internal Processes
Optimize operational performance, productivity and quality

Learning and Growth
Create a climate of employee engagement and innovation