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Strategic Principles




Our Mission, Our Vision

Our Values

  • Accountability – doing what we said we would do
  • Customer Focus – providing Accurate, Courteous and Timely (ACT) service
  • Innovation – leveraging advances in business practices and technology
  • Integrity – consistently doing the right thing
  • Teamwork – working collaboratively with all stakeholders
  • Stewardship – responsibly planning and managing resources in our care

Strategic Perspectives

  • Customer: Deliver an Exceptional Customer Experience
  • Financial: Provide economic value through shared services
  • Internal Processes: Optimize operational performance, productivity and quality
  • Workforce: Create a climate of employee engagement and innovation


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