Strategic Principles
Values
Accountability – doing what we said we would do
Customer Focus – providing Accurate, Courteous and Timely (ACT) service
Innovation – leveraging advances in business practices and technology
Integrity – consistently doing the right thing
Teamwork – working collaboratively with all stakeholders
Thrift – finding better ways to operate that help customers reduce cost
Strategic Perspectives
Customer
Deliver an Exceptional Customer Experience
Financial
Provide economic value through shared services
Internal Processes
Optimize operational performance, productivity and quality
Learning and Growth
Create a climate of employee engagement and innovation