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FAQs




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HELP DESK FOR IBC CUSTOMERS

Technical support is available for existing Financial Management and HR/Payroll customers
(password resets, W-2s, eTravel, OFF, etc.)

CSC_IT_Services_HelpDesk@ios.doi.gov  - 1-888-367-1622

Help Desk Contact Tree


About Us

Services

 


Related Links

 


What is the mailing address of the Interior Business Center?

Mailing addresses for the Interior Business Center are available on our CONTACT US page.

 

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How can I find information on open job opportunities at the Interior Business Center?

Instructions for viewing available job opportunities at the Interior Business Center can be found at our Jobs page.

 

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Where are the Interior Business Center Offices Located?

The Interior Business Center's headquarters office is located in Washington D.C. To learn where our offices are located see our Locations page.

 

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Does the Interior Business Center offer a system that the vendor community can use to find opportunities within the Department of Interior?

Please visit our Vendors page to learn how to locate business opportunities within the Department of the Interior.

 

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Where do I find Payroll Schedules?

IBC customers can find Payroll Schedules at http://www.doi.gov/ibc/customers/upload/PayrollSchedules20002025DOIInteriorBusinessCenter.pdf

 

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Who can help me with questions concerning my pay, deductions or W-2 statement?

For questions concerning pay, deductions or W-2 statements, you can call, fax, or email the Contact Support Center at:
Phone: 1-800-662-4324 (toll free) or 1-888-367-1622 (toll free)
Fax: 303-969-5463
Email: Payroll_Helpdesk@ios.doi.gov

 

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How do I get help with the Federal Payroll Personnel System (FPPS) application?

For the help with FPPS and Time and Attendance applications, you can call, fax or email the Contact Support Center at:
Phone: 1-888-367-1622 (toll free)
Fax: 303-969-5606 or 303-969-7733
Email: FPPS_Helpdesk@ios.doi.gov

 

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What services does the Interior Business Center offer?

As a shared services provider, we provide business solutions to create efficiencies and economies of scale for the Department of the Interior as well as other federal agencies. For additional information visit our SERVICES pages.

 

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Is the Interior Business Center a Human Resources Shared Service Center?

Yes, the Interior Business Center is both an ePayroll provider and a Federal Shared Service Center for the Human Resources Line of Business to the Department of the Interior and other federal agencies. Selected by the Office of Personnel Management and the Office of Management and Budget, the purpose of the ePayroll initiative and the HRLOB is to create government-wide, modern, cost-effective, standardized and interoperable HR solutions to support the strategic management of human capital. Please visit our main Human Resources page to learn more about our comprehensive set of Human Resources systems and services, including payroll, drug-free workforce program, and personnel security.

 

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What is FPPS?

The Interior Business Center's Federal Personnel & Payroll System (FPPS) a comprehensive fully integrated personnel and payroll system. Please visit our SERVICES section to learn more about.

 

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How long has the Interior Business Center been providing financial services to government agencies?

The Department of Interior purchased licenses for the American Management System's Federal Financial System in 1987. Subsequently, the Washington Administrative Service Center and the Denver Administrative Service Center implemented the system throughout the DOI bureaus. The WASC and DASC were internal service centers of the Department of Interior at bureau level. Starting in 1988, the WASC extended its support to non-DOI federal agencies in the implementation and operation of FFS via cross-servicing agreements. In 1999, the WASC began implementing CGI Federal's (formerly American Management System) Momentum Financials in non-DOI federal agencies. In 1999, the WASC and the DASC were merged to form the National Business Center. In 2003, the organization began offering Oracle Federal Financials to non-DOI customers. Therefore, the answer to this question is that the Interior Business Center, a result of the merged DOI service centers, has been providing financial services to government agencies for over 20 years. To learn more about our financial services offering, please visit our Financial Management pages.

 

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Does the Interior Business Center provide accounting services and if so, what are they?

Yes, in support of our client organizations' financial needs, the Interior Business Center (formerly the National Business Center) offers a full range of accounting and fiscal services. Our accounting operations services include financial statement preparation and reporting, general accounting, financial transaction processing, and fiscal services. To learn more about the accounting services we offer, please visit our Accounting Operations page.

 

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Does the Interior Business Center provide quarters management services?

The Quarters Program is an initiative to provide operational cross-servicing support for government-furnished housing. Services include surveying/analyzing regional rental housing and utility markets; establishing market-based rental rates for government-furnished quarters; providing and maintaining the iQMIS software; conducting rental surveys and special training; providing help desk support to hundreds of users; maintaining centralized inter-agency quarters database; defending any contested rental rates; providing standard and special housing management reports; and conducting special client-requested studies. For additional information visit the Quarters Management Program page.

 

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