On August 7, 2014, the Interior Business Center (IBC) hosted the 2014 edition of its annual Oracle Customer Day, dedicated to customers of the Oracle Federal Financials (OFF) product line. The event took place in Washington, D.C. Representatives from 11 OFF client agencies attended the annual meeting. Discussion topics included the latest news regarding the IBC OFF shared solution, federal financial management and expansion of shared services in the federal government.
In addition to IBC’s financial management staff, the 2014 IBC Oracle Customer Day featured speakers from the Federal Reserve Bank on the Do Not Pay governmentwide initiative and from the Department of the Interior’s Office of the Chief Information Officer (OCIO) Customer Support Center on statistical analysis of Remedy help desk tickets.
|Interim Financial Management Associate Director LC Williams opened the annual event welcoming representatives from 11 Oracle Federal Financials customer agencies.
Susan Scott, IBC’s Finance and Procurement Systems division chief, briefed attendees on IBC’s eTravel offering. Currently, IBC is the only federal shared services provider that hosts both GSA approved eTravel vendor systems (Carlson's E2 Solutions and Concur's Concur Government Edition). Susan reminded attendees that eTravel can be deployed with an OFF implementation or anytime afterward.
Discussion topics included report development, Internet Payment Platform (IPP), Remedy help desk ticket tracking and reporting, and updates on Treasury mandates. The group agreed to have follow-up meetings to further discuss the deployment of IPP and the generic customer processing schedule.
IBC offers the OFF system for non-DOI customers through its Financial Management line of business. The IBC implements and maintains a pre-configured version of OFF that incorporates processes common to most federal agencies.
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|Kristine Prael, IBC’s Financial Management
Deputy Associate Director, shared with
attendees some of the new and potential customers of the Oracle Federal Financials
|Marcene Menendez, representing the Federal Reserve Bank, presented an overview of the Do Not Pay governmentwide program.|
|Karen Matragrano and Shanna Rosario, representing the Department of the Interior’s Office of the Chief Information Officer (OCIO) Customer Support Center, provided an overview on the statistical analysis of Remedy help desk tickets.||Attendees from 11 OFF customer agencies agreed to have follow-up meetings to further discuss the deployment of IPP and on generic customer processing schedule.|