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Performance indicators are statements of the
performance expectations or requirements necessary for achieving the critical results of
the position. They clearly communicate to employees what has to be done and how it has to
be done. Employees should be involved in setting the standards under which their
performance will be evaluated. Performance indicators include quality, teamwork, and
customer service measures. Performance indicators are the same as performance standards as
defined in 5 CFR 430.203. Criteria
for effective performance standards:
- Differentiating
- Observable
- Consistent
- Achievable
- Measurable
- Within employee’s control
- Clearly stated
- Exceedable
- Adequate
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