Grievance Procedures. The Bureau Personnel/Human Resource Office shall respond promptly to questions or complaints about the program or about a specific selection action. An employee of the Bureau may submit a complaint under the Bureau's grievance procedure or under a negotiated grievance procedure as appropriate. Nonselection from a list of properly ranked and certified applicants is not grieveable.

Use of Complaint Processes. An employee cannot use the grievance procedures and the EEO complaint process at the same time for the same issue.

EEO Procedures. If a candidate feels that he/she has been discriminated against in the merit process on the basis of race, color, religion, sex, national origin, physical or mental disability, sexual orientation, or age, every effort will be made to handle the matter on an informal basis with the assistance of an EEO counselor. If the matter cannot be resolved informally, the candidate may submit a formal complaint according to the procedures for handling equal employment opportunity complaints.

Corrective Actions. Bureaus should develop procedures to address corrective actions due to procedural violations or administrative error.

Release of Information including FOIA. The following information may be released to an applicant or his/her designee when requested:

• Whether the requesting applicant was qualified and/or referred for selection;
• who was selected;
• the requesting applicant's own supervisory appraisal and rating on the ranking elements;
• procedures used to arrive at the final scores, and cut off scores;
• or any other information allowed by the Freedom of Information Act or the Privacy Act.