DOINews: All DOI Employees: National Customer Service Week

October 6, 2014

To: All Department of the Interior Employees

From: Secretary Sally Jewell

Subject: National Customer Service Week

In 1992, Congress established National Customer Service Week as a national event. This year, the event occurs from October 6-10 and coincides with the kickoff of a Department-wide effort to improve the customer experience for the many services we provide.

Department of the Interior employees interact with individuals, businesses, tribes, local governments, agencies, and other partners every day as we provide numerous services across the Nation. Our scientists monitor stream flows, earthquakes, and volcanoes, and equip communities with critical tools for disaster preparedness. Our land managers help Americans enjoy their public lands by providing permits, visitor information, interpretation, and emergency services to hundreds of millions of visitors each year. Department staff work with Federal, local, and tribal governments to develop recreational opportunities, preserve wildlife habitat and cultural resources, support working lands, and provide services to students and families.

President Obama has instructed agencies to increase citizen satisfaction and promote positive experiences with the Federal Government by making it faster and easier for individuals and businesses to complete transactions and receive quality services.

I have seen first-hand the inspiring and critical work we do with our partners in communities across the Country. Our employees are some of the most dedicated and productive public servants, and their commitment to customer service is outstanding. The Department has joined a Federal community of practice to share best practices and efforts. To participate in this effort, please contact Ms. Marta Kelly at marta_kelly@nps.gov. If you have a customer-service success story, you may click here to share.